Practice Supervisor, Ophthalmology - Cambridge

Job Profile Summary

This role focuses on providing administrative and business support to the organization in order to achieve operational goals. In addition, this role performs the following Clinical Administration duties: long-term strategic planning, determines strategic issues and opportunities that could affect practice success, prioritizes and tracks investments across practices, allocates resources and makes decisions regarding practice growth, and develops the need to accomplish the practice's vision.

It is a management role that supervises employees focusing on tactical, operational activities within a specified area, with the majority of time spent overseeing area of responsibility, planning, prioritizing and/or directing the responsibilities of employees. Goal achievement is typically accomplished through the performance of direct and/or indirect reports. It is a role that supervises para-professional employees. Responsibilities typically include setting day-to-day operational objectives for the team;

problems faced may be difficult but typically are not complex; ensures policies, practices and procedures are understood and followed by direct reports, customers and stakeholders.

This position supervises all activities and staff for the provision of efficient business office services in a large hospital ambulatory medical clinic or group of clinics. Ensures the following: efficient and effective customer-orientation in assigned ambulatory clinics; provision of high-quality services by support staff at all sites; effective oversight of all charge entry and billing procedures; supervision of all clinic office support staff;

supports ongoing monitoring and improving financial performance and operating efficiency.

Minimum Qualifications:

• Associate s degree in Healthcare Administration, Business Administration, or related field.
• Three (3) years of experience in a healthcare setting.
• One (1) year of supervisory experience including managing staff, patient services, and office operations in a healthcare environment.

Preferred Qualifications:

• Bachelor’s degree in Healthcare Administration, Business Administration, or related field.

The duties and responsibilities listed below describe the general nature of work and are not intended to be an all-inclusive list. Other duties and responsibilities may be assigned.

• Leads and collaborates as a member of the health care team, contributing toward a supportive environment that promotes the attainment of patient goals that are specific, measurable, action oriented, realistic and timely.
• Supervises clinical support team, including medical assistants.
• Coordinates and communicates daily and weekly clinic coverage by producing a weekly coverage schedule and adjusting assignments to cover staff vacations and unexpected absences.
• Coordinates clinic staff work schedules to ensure adequate coverage throughout the clinic day.
• Leads daily morning rounding to confirm clinic is properly staffed for the day, each exam room is prepared and all pre-clinic work is complete.
• Ensures that the clinic’s inventory is properly stocked by anticipating needs and placing orders with the necessary lead time.
• Manages and optimizes workflows to achieve successful quality outcomes and benefit maximization within the scope of responsibilities.
• Maintains office equipment and clinical devices and troubleshoots operational issues and malfunctions.
• Serves as a role model and mentor to clinical staff in their growth and development.
• With department leadership, recruits clinical support staff.
• Develops and revises existing training curriculum and operational procedures for the staff.
• Monitors monthly budget reports.
• Manages referrals, including the reversal of denied charges.
• Generates reports to monitor and track key performance indicators including deviations from expected results for assigned projects.
• Monitors processes and procedures to ensure compliance with contractual, regulatory (Federal/State) entities.
• Participates and coordinates committees, task forces, and continuous improvement activities along with hospital leadership teams.
• May be…