Assistant General Manager

Overview

The Assistant General Manager (AGM) works with and reports to the General Manager (GM) in running the day-to-day operations of a [property type and location]. The AGM assists the GM in responding to Resident questions and requests, coordinating the delivery of condominium services, scheduling daily activities and meetings, preparing correspondence, maintaining files, and updating Resident rosters. The AGM is responsible for directing Concierge staff in serving the residents requests.

• Respond to daily owner/resident emails for a wide variety of questions and requests.
• Code, scan, and enter all invoices in Yardi and resolve any invoice discrepancies.
• Maintain unit lease list with lease expiration date info.
• Run monthly AR reports from Yardi Core/Voyager, apply late charges as needed, run Statements.
• Contact residents monthly about late condo fees or unpaid fines and send ledgers when needed.
• Assist with new resident/owner orientations and add new info to Building Link and update files.
• Assist with scheduling all resident moves in/out and deliveries.
• Maintain and distribute Lot U documentation (new licenses, owner/vehicle info) and program access cards and update Lot U spreadsheet and forward all info to developer Divco West (Lot U owners).
• Direct correspondence with collection attorney about unit accounts in collections.
• Attend monthly meeting with Trustees (last Tuesday of month at 6pm).
• Maintain Utility Cost Tracking spreadsheet.
• Email owners about bi-annual HVAC PM service with Hohmann and Unique Indoor Comfort.
• Process Miscellaneous Adjustment Forms for all orders of filters, bulbs, fobs, pucks, and unit fines.
• Provide HVAC filter, bathroom bulb, fob, and garage puck orders to residents when requested.
• Issue new/additional building access fobs and do monthly maintenance on Pro-Watch system.
• Cover Tango Concierge desk for lunch.
• Assist General Manager and Facilities Manager with special projects.
• Send mass unit owner/resident notifications from Management via email/Building Link.
• Process all Condo Questionnaire and 6(d) requests.
• Go to locksmith for copies of unit, mailbox and building keys.
• Routine office filing.
• Ensure new and existing vendors submit required insurance and professional license info.
• Assist with research and order of supplies for site.
• Provide unit and building area access to vendors.
• Get Key Trak keys out for special projects, resident lock outs, vendors, etc.
• Call fireboxes in/out with City of Cambridge for fire alarm repairs and quarterly inspections.
• Maintain multiple unit owner lists with updated contact, parking, closing, etc. info.
• Program new residents into Sierra lobby intercom.
• Cover for General Manager for on-call emergencies during vacation or sick time.

The duties posted above are intended to reflect generalizations of the immediate expectations and are not intended to be inclusive of all duties of which the AGM is responsible.

The Barkan Companies is a diversified group of real estate businesses with a solid record of success in property management, construction and development. Since our founding in 1964, we have been a proven leader in the real estate development and management market. Today we employ over 750 people and provide services to 187 residential communities in 7 states. Our Boston based companies with regional offices in Providence, Hartford and Washington DC, deliver outstanding client service with an uncompromising focus on quality.

Our commitment is to provide the highest level of property management available. We routinely invest in the resources to maintain our position as the leader in third party management services.

Barkan is looking for a dedicated and talented individual who can contribute their skills in a collaborative environment in service to our clients. In return, Barkan offers highly competitive compensation and some of the best benefits in the industry. Barkan is an equal employment opportunity employer.

We offer a competitive salary, comprehensive benefits package, to include health, dental, vision, life insurance, long & short-term disability, paid vacations, a 401K match.