SVP of Customer Success

About Blitzy

Blitzy is a Cambridge, MA based rapidly scaling AI startup. The Blitzy Platform is an autonomous software development platform designed for the enterprise.

Blitzy enables development teams to transform six-month software projects into six-day turnarounds using the Blitzy Platform, an agentic platform that enables thousands of AI Agents to 'think' and cooperate for hours to bulk build software with precision. The platform precisely builds everything AI can deliver, typically 80% of any feature set or new product, while providing a human engineering guide listing the final 20% of tasks to get to production.

With over 27 patents and counting, Blitzy is actively hiring in Cambridge, MA.

$275K-$325K Base + $200K OTE (uncapped), plus equity

One Kendall Square, Cambridge MA 02139 (100% In-person role)

We are looking for an elite SVP of Customer Success to lead our Customer Success and Operational Deployment organization. This is not a traditional customer success role — this is an executive expansion engine responsible for transforming $500K enterprise customers into $5M annual accounts.

You will serve as the executive partner and trusted advisor to CTOs and CIOs at the largest companies in the world, driving transformational change management, measurable ROI, and continuous platform expansion. You will lead a team of seasoned professionals (growing to 50+ over time) who deploy, optimize, and expand Blitzy's AI-native software development platform across the enterprise.

This role requires the rare combination of executive presence, technical fluency, elite account management, and world-class change management expertise
. You must be exceptional at managing systems and processes internally while also holding your team accountable. You sweat the details but also are constantly coaching to ensure your team reaches the next level of performance. You must be able to hold your own in a 30-minute solo meeting with a Fortune 500 CTO, articulate complex AI transformation strategies, and orchestrate large-scale organizational change that unlocks exponential value.

You will report to the CRO.

You own and accelerate account expansion from $500K to $5M+ annual accounts across our enterprise portfolio. You operate as a C-level peer and strategic partner to customer technology executives, building deep trust and long-term business cases. You drive measurable outcomes
:
Net Revenue Retention (NRR), logo retention, expansion bookings, and % of customer base at $1M+ ARR become the metrics of your success. You lead enterprise-wide change management initiatives that transform how organizations build software, navigating organizational resistance and accelerating adoption. You build, coach every day and lead a world-class team of 50+ Customer Success professionals who command credibility and deliver results.

You are the voice of the customer internally, translating insights into product, go-to-market, and strategic decisions. You thrive in ambiguity, move fast, and bring both strategic vision and hands-on execution.

Our hiring process evaluates executive leadership, technical credibility, ability to each others & build elite teams and proven expansion excellence
.

Successful candidates will demonstrate expertise in:

• Elite Account Expansion: You are in the top 10% of performers in driving multi-million dollar account growth. You know how to identify whitespace, build compelling business cases, and close expansion opportunities.
• Executive Partnership: You build trusted relationships with CTOs, CIOs, and Heads of Engineering at Global 2000 companies. You speak their language and earn your seat at the table.
• Technical Fluency: You understand AI, software development, and enterprise architecture well enough to be credible with technical executives. Prior experience as a software developer (even 2+ years) is a massive differentiator.
• Change Management Mastery: You have led large-scale organizational transformations and know how to navigate resistance, align stakeholders, and drive adoption of disruptive technology.
• Customer Value Realization: You are…