Operations Manager

OPERATIONS MANAGER

ESFM® USA

Position Title:

OPERATIONS MANAGER

Salary: $99,000 - $115,000

Pay Grade: 15

Other Forms of Compensation: BONUS

ESFM is the corporate facilities management (FM) division of Compass Group USA, a Gold-level Corporate Sustaining Partner of the International Facility Management Association (IFMA), and a Platinum Corporate Member of the Association of Energy Engineers (AEE). ESFM self-performs 80% of all FM services provided to clients. Our portfolio of solution categories includes Facilities Maintenance & Engineering, ESG Programming, Laboratory Support Services, Janitorial & Industrial Cleaning, Landscaping & Grounds Management, Workplace Solutions and Managed Services.

This self-performance model creates a consistent hospitality experience for clients, resulting in higher engagement and productivity from their employees. ESFM’s clients include many household names from the life sciences, technology, oil & gas and manufacturing markets.

This position is eligible for an Employee Referral Bonus! If you know someone that is qualified for this role, please use the ‘job search’ in People Hub to refer your referral and email them a link to apply. Your referral will be able to apply by clicking the link in the email. You can check the status through your profile, accessible via Careers in People Hub, by clicking on ‘referral tracking.’

For Employee Referral guidelines, FAQs and the Compass Employee Referral Policy, email

The Operations Manager is responsible for overseeing the day‑to‑day operations of MEP (Mechanical, Electrical, and Plumbing) and architectural support staff within a high‑rise laboratory and office building. This role ensures timely completion of work orders, supports and plans shutdowns, manages inventory and procurement of operational materials, and provides direct oversight of architectural work. The Operations Supervisor plays a critical role in maintaining facility functionality, safety, and compliance.

• Supervise and coordinate MEP and architectural technician activities across lab and office environments.
• Ensure timely and accurate completion of work orders by all team members.
• Track and report on team member projects and performance metrics.
• Provide hands‑on support for MEP systems and activities, including troubleshooting and maintenance.
• Lead planning and execution of facility shutdowns, ensuring minimal disruption and full compliance.
• Manage inventory, ordering, and tracking of all facilities operations materials, parts, tools, and PPE.
• Oversee architectural maintenance and minor construction projects, ensuring quality and adherence to standards.
• Collaborate with other departments and vendors to ensure smooth operations and timely project delivery.
• Maintain accurate documentation and reporting for compliance, audits, and internal reviews.
• Promote a culture of safety, accountability, and continuous improvement within the team.

• Associate’s or Bachelor’s Degree in Facilities Management, Engineering, Architecture, preferred or related field; or equivalent experience.
• Minimum of 5 years of experience in facilities operations, including MEP systems and team supervision.
• Strong understanding of building systems, shutdown protocols, and safety procedures.
• Experience with CMMS (Computerized Maintenance Management Systems) and work order tracking.
• Excellent organizational, communication, and leadership skills.
• Ability to manage multiple priorities in a fast‑paced environment.
• Familiarity with procurement and inventory management practices.
• Experience in project management of complex facilities systems upgrade and/or commercial facilities equipment replacement preferred.

ESFM is a member of Compass Group USA.

Compass Group is an equal opportunity employer. At Compass, we are committed to treating all Applicants and Associates fairly based on their abilities, achievements, and experience without regard to race, national origin, sex, age, disability, veteran status, sexual orientation, gender identity, or any other classification protected by law. We will consider for…