Desktop Support Technician

compucomstaffing you’re more than just a number. Our employee relationship managers support you throughout your engagement, providing career guidance and reemployment assistance.

our client is currently seeking a qualified desktop support technician to join their team onsite in cambridge, ma and provide end-user support. This role will provide high-touch, white-glove technical support in a fast-paced enterprise environment. This role will support system deployments, troubleshooting, and end-user support while ensuring exceptional service delivery. The ideal candidate will have strong experience with servicenow, desktop hardware/software troubleshooting, and enterprise it environments.

This role will work a rotating 2-week schedule.

• deploy and configure new systems, including setup, imaging, software installation, and data migration
• perform install, move, add, and change (imac) activities for desktop hardware and software
• troubleshoot operating system issues across windows, macos, and linux environments
• resolve hardware driver conflicts, user profile corruption, and os errors
• provide white-glove end-user support for executives and business teams
• utilize servicenow to track, document, and resolve support tickets
• support trellix, landesk, multi-factor authentication, and whole-disk encryption troubleshooting
• assist with certificate access requests and temporary badge support for mfa
• install approved software applications and manage configuration requests
• provide remote access support and troubleshooting
• configure and deploy mobile devices (samsung android devices)
• contribute to knowledge base management, including reviewing, updating, and drafting support documentation
• support security-related investigations, including malware detection and vulnerability response

• minimum 3 to 5+ years of desktop support experience
• strong experience using servicenow ticketing system
• experience supporting windows 11, microsoft office 365, and common business applications (adobe, etc.)
• knowledge of macos and ubuntu / linux environments
• strong troubleshooting and customer service skills
• experience delivering white-glove / executive-level support

the rate for this position is between $25.50 - $30.00 per hour
, unless local minimum wage is higher. Factors which may affect starting pay within this range may include geography/market, skills, education, experience and other qualifications of the successful candidate.

the company offers a comprehensive benefit package that you can elect into including but not limited to the following benefits, subject to applicable eligibility requirements: medical insurance, dental insurance, vision insurance, life insurance, ad&d insurance, disability plans, employee assistance program, paid holidays (up to 6 days annually), paid time off (minimum of 10 days annually), paid parental leave (minimum of 10 days annually), 401(k), fsa/hsa pre‑tax benefits.

the compensation and benefits information is accurate as of the date of this posting. The company reserves the right to modify this information at any time, with or without notice, subject to applicable law.

w2 only, no corp to corp.

this posting is anticipated to remain open until 5/5/2026.

compucomstaffing
™, a division of compucom® systems, inc., is an equal opportunity employer. We provide it staffing services and solutions to fortune 1000 companies as well as small and medium business. For more information, visit

candidates must be authorized to work in the united states without the need for current or future employer sponsorship.

to the extent required by applicable law, the company maintains a smoke-free workplace.

please review the california consumer privacy act notice.

we will consider for employment all qualified applicants, including those with criminal histories, arrest, and conviction records in a manner consistent with the requirements of applicable state and local laws. This includes the city of los angeles fair chance initiative for hiring…