VP, Digital Engagement

Company Description

By working at Harvard University, you join a vibrant community that advances Harvard's world‑changing mission in meaningful ways, inspires innovation and collaboration, and builds skills and expertise. We are dedicated to creating a diverse and welcoming environment where everyone can thrive.

Why join Harvard University Central Administration?

Harvard University's Central Administration (CADM) is a 5,000+ employee organization that supports the university's overall excellence by understanding and serving the needs of its schools, students, faculty, staff, alumni, and surrounding communities. Through dynamic and collaborative partnerships, CADM provides high‑quality and efficient services to the schools to help them achieve their goals.

At Harvard FCU, we believe a brighter world is possible, and that together, we can all help create it. That’s why, since 1939, we’ve helped our members build a strong financial future so they can make an impact in life, wherever it may lead. From students to professionals, from in‑branch to online, from new beginnings to lifetime milestones, from Harvard Square to around the world, we deliver the accessible financial tools and resources everyone, everywhere needs to thrive.

By coming together to serve, equip, and empower people to make a positive impact in their lives and communities, we’re helping build a more prosperous world for all. Join us!

Harvard FCU: (Use the "Apply for this Job" box below)./

Reporting to Chief Information Officer, the VP of Digital Engagement is responsible for providing the vision, leadership, and execution oversight needed to advance the credit union’s digital ecosystem, across all products and services. The VP is responsible for shaping the long‑term digital banking roadmap—from online and mobile banking to payments, account opening, fraud prevention, and integrated digital servicing. The VP combines strategic insight with practical execution, acting as a connector between Technology, Operations, Products, Marketing, Member Experience and external fintech partners.

This leader oversees the strategy, roadmap, performance, and evolution of all digital channels, ensuring the credit union delivers a modern, intuitive, and secure digital banking ecosystem that deepens member relationships, accelerates growth and streamline operations.

This role requires a blend of strategic foresight, strong financial acumen, deep digital expertise, and the ability to align diverse stakeholders toward a unified digital direction.

Job‑Specific Responsibilities:

Strategic Leadership & Digital Vision

• Leverage internal and external industry insights, developing and maintaining a comprehensive digital banking strategy aligned with the credit union’s mission, growth goals, and member‑first philosophy.
• Identify strategic opportunities to expand features, simplify journeys, and modernize digital servicing capabilities.
• Create long‑term digital roadmap covering platform evolution, channel enhancements, and new digital capabilities such as personalization, payments innovation, automation, and embedded analytics.
• Ensure alignment with regulatory expectations, security standards, and risk management practices inherent in financial services.

Digital Banking Platform Stewardship

• Provide leadership for the credit union’s digital banking platform—oversee platform performance, release management, vendor roadmaps, and upgrade planning.
• Evaluate fintech integrations, API opportunities, and ecosystem partnerships that enhance member services or operational efficiency.
• Lead business case analyses for new features, integrations and products both within digital banking and other channels in the digital space.
• Serve as primary vendor contact, ensuring contractual, financial, and operational accountability.

Experience Design & Member Journeys

• Lead the design and optimization of end‑to‑end member journeys (including but not limited to account opening, onboarding, authentication, transactions, lending, payments, and digital member support).
• Champion member‑centered design and ensure that member feedback, pain points, and behavioral insights shape product decisions.

Digital…