Team Leader | Philippines

Overview

We are seeking a detail-oriented and adaptable Team Leader to join our team. This opportunity is ideal for candidates who thrive in structured environments but are also comfortable navigating change and continuous improvement. Our client is a rapidly growing technology firm serving insurance companies. Your ability to manage complex, detailed tasks with accuracy will contribute directly to the client’s success.

• Strong attention to detail with high levels of accuracy in documentation and formatting.
• Experience validating reports and digging in where necessary to understand the reason behind deviations.
• Comfortable raising your hand to ask questions or escalate a case to the internal client team when necessary.
• Excellent organizational and time management skills.
• Effective written communication skills.
• Ability to quickly learn and adapt to new systems, tools, and updated procedures as the company scales and processes are refined over time.
• Willingness to take on new challenges in a dynamic and evolving work environment. Demonstrated ability to adapt to change and contribute ideas to improve team efficiency.
• Self-motivated and capable of working independently or in a team setting.
• Basic familiarity and experience with Excel.
• Experience using CRMs and/or customer service systems (e.g. Salesforce, Hub Spot) is preferred.
• Experience in insurance, claims processing, or administrative support roles is preferred but not required.

At Peak Support, we are dedicated to providing exceptional service to our clients and an exceptional work environment for our team members. We don’t do this with ping pong tables or video games. We do it by creating a positive, encouraging and performance-driven culture that enables our team members to build rewarding, long-term careers. We’re proud that our Glassdoor rating of 4.5 is the highest in the Business Process Outsourcing industry.

• 2+ years of experience working as a team leader in a call center
• Strong communication abilities, both written and verbal
• Proficiency in digital tools and platforms
• Exceptional attention to detail and accuracy