Head of iCare US Product Line – Patient Support Services; PSS

Position: Head of iCare US Product Line – Patient Support Services (PSS)
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* Location:

** Cambridge, MA
** About the Job
** Join the digital engine driving Sanofi’s transformation - where AI, automation, and bold experimentation power faster science and smarter decisions. Here, you’ll help build the first biopharma company powered by AI  Digital Patient Experience Product Line leverages innovative digital technologies and capabilities to improve treatment experience and overall health outcome for patients undertaking Sanofi’s life-changing medicines. To support the trajectory of rapid growth of the Product Line and ensure that it scales efficiently and effectively, we are looking for a highly skilled Product Line Owner for our Patient Relationship Management (PRM) product line in the US.This

is a Senior Leadership role in the Digital Patient Experience Team leading a team of product owners on our post prescription suite of Digital products. The role operates as a mini-CEO for this digital product line with responsibility encompassing Strategic product line management & planning, digital product line ownership & delivery (either through internal resources and/or external partnerships), and Organizational Effectiveness.

The iCare US Product Line Owner operates and grow a Digital platform serving more than 500,000 patients monthly.
** About Sanofi:
** We’re an R&D-driven, AI-powered biopharma company committed to improving people’s lives and delivering compelling growth. Our deep understanding of the immune system – and innovative pipeline – enables us to invent medicines and vaccines that treat and protect millions of people around the world. Together, we chase the miracles of science to improve people’s lives.
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* Main Responsibilities:

**** Strategic Product Line Management & Planning
*** Working closely with the US therapeutic areas General Managers, North America Patient Support Service leadership, and Digital product owners, (s) he is responsible for identifying customer needs, prioritizing features, guiding the work through the Program Kanban and developing the product line vision and roadmap.
* The role also requires close partnership with the Patient Experience Strategy & Operations team in articulation of cross product requirements/roadmaps, determination if a digital product should be done in-house or thru a partnership (either in a Build-Operate-Transfer model or business development framework), assessment of which partners to work with and product management of that partnership, and articulating value realization.
** Digital Product Line Ownership & Delivery
*** The role owns the identification, definition and deployment and support of priority features for a suite of Digital products from inception to launch, in line with the business unit’s strategic objectives.
* The role rationalizes the digital product roadmap across Specialty Pharma Products to ensure that the digital products are designed in a way that they can be leveraged cross TA.
* The role is responsible for translating the strategies for product enhancements with adequate detail for engineering development and acts as a mediator between internal stakeholders, consumers and the technology teams.
* To deliver these digital products, the role directly manages product owners/scrum teams either internal and/or external resources.
* This critical role will also work cross-functionally with all areas of the business, partnerships, and with senior stakeholders in commercial, research, technology, and marketing departments. (S)
He is fully accountable for the realization of value to patients in the defined budget and resource envelops.
** Organizational Effectiveness
*** Staff management, mentoring, training in product owner capabilities – process design, story writing, product management
* Support portfolio OKRs and Value measurement, tracking and reporting
* Collaboration and support of organizational transformation and continuous improvement across the Patient experience organization as we scale and transition to a product-based organization
* Support communications by developing and delivering monthly reports to demonstrate product portfolio performance, value, and business impact to key stakeholders
* Prepare…