Senior Payroll Project Analyst

Senior Payroll Business Analyst (Payroll Transformation)

Job : POS-19273

The Senior Payroll Business Analyst will play a critical role in optimising, automating, and scaling global payroll processes through technology, analytics, and AI. This role will partner closely with Payroll Operations, HRIS, and other cross-functional teams to analyse existing workflows, identify opportunities for efficiency, and implement innovative solutions that improve accuracy, compliance, and overall employee experience.

You will support and execute on the Payroll Transformation Roadmap—driving automation initiatives, standardising processes, enhancing reporting capabilities, and developing KPIs that measure success and inform decision‑making. This role is highly collaborative and requires strong analytical capability, excellent communication skills, and the confidence to leverage new tools including AI, automation technologies, and workflow systems.

We operate as a cross‑trained team, and this role is expected to build broad expertise across all Payroll analytics, automation, and workflow responsibilities to ensure team‑wide coverage and resilience.

The ideal candidate will bring strong payroll operational experience, along with general Workday knowledge and proficiency with modern data and automation tools.

• Own key components of the Payroll Transformation Roadmap, ensuring steady progress on strategic initiatives.
• Partner with payroll teams globally to understand business requirements, pain points, and opportunities for optimisation.
• Proactively recommend and implement opportunities for automation, standardisation, cost reduction, and process improvement.
• Utilise AI to improve accuracy, streamline tasks, and develop intelligent workflow solutions.
• Stay current on industry trends, tools, and emerging technologies to continuously elevate the team’s capabilities.

• Build, maintain, and scale automated workflows in Alteryx or similar tools to improve operational efficiency.
• Develop and manage data pipelines for payroll reporting, business insights, and decision support.
• Analyze Service Now data to produce dashboards, metrics, and insights that help identify trends, request patterns, and operational improvements.
• Lead or support Service Now enhancement initiatives, including workflow updates, configuration adjustments, and optimisation of Payroll‑related processes.
• Collaborate with cross‑functional teams to maintain and enhance the Payroll Chatbot, ensuring accurate content, smooth functionality, and continuous improvement.
• Design, implement, and monitor Payroll KPIs, ensuring clear visibility into performance, accuracy, timeliness, and compliance.
• Create dashboards, analytics, and reports that help leaders understand trends, risks, and opportunities.

• Take ownership of Workday → Payroll integrations (PECI/GPC experience a plus), including troubleshooting, requirements gathering, and partnership with HRIS.
• Provide support to Payroll Analysts on Workday issues, enhancements, and feature rollouts.
• Manage and contribute to Service Now items (enhancements, workflows, or reporting), where applicable.
• Drive strong project execution using tools such as Asana to track progress, dependencies, timelines, and deliverables.

• Help build a cross‑trained team environment where all members can support each other’s work.
• Create and maintain documentation for new processes, workflows, and system changes.
• Provide mentorship and technical support to team members, helping develop their analytical and automation skill sets.
• Support a collaborative, growth‑oriented team culture aligned to the Payroll Roadmap and organizational goals.

• Exposure to advanced reporting, AI‑enabled insights, and predictive analytics.
• Hands‑on involvement in process re‑engineering and workflow optimisation.
• Opportunities to expand expertise in Service Now, Workday integrations, and global payroll system design.

• Direct experience in payroll operations, payroll…