Project Manager - SaaS; Cambridge, MA

Who are Copenhagen Optimization? At Copenhagen Optimization, we use data to revolutionize how the world’s busiest airports operate, with the simple aim of making each and every passenger’s journey better. We do this with our wealth of industry-leading experience, combined with powerful analytical capability and our in-house software solution, Better Airport, helping our clients meet their challenges and embrace new opportunities.

Our growing delivery and consultancy team is now based on two continents; our main office in Copenhagen works closely with our office in Cambridge, MA to support and enable our rapidly growing North American client base.

Joining us in the role of Project Manager in our North American team, you will manage the full lifecycle of technical implementation of Better Airport, from discovery and data analysis through configuration, deployment, and post-go-live support. You’ll work closely with internal teams in Copenhagen and Cambridge, as well as our technology partners and airport stakeholders, to ensure successful, timely, and impactful project outcomes.

Our software offering is complemented by a range of airport optimization and digitalization consultancy services, where, based on a data-driven and analytical understanding of current reality and challenges, we advise clients on how to solve their most pressing issues and improve their way of working.

We drive success for our clients through engagement and transformation of data into information, and you will be expected to coordinate implementation and consultancy work with your immediate team and nurture high-performing relationships with our clients to help them understand their data and realize its potential.

• Structured, analytical, and organized — you can juggle details and deadlines while keeping your eyes on the bigger picture.
• Curious about aviation — you love solving client challenges and learning how airports operate.
• Proactive and hands-on — you take initiative and don’t shy away from technical or analytical challenges.
• A trusted advisor — you help clients understand complexity with clear, practical guidance.
• A strong communicator — you’re confident working across internal and external teams, borders, and time zones.
• Quality-driven — you’re committed to excellence in everything you deliver.

• Lead the end-to-end implementation of our Better Airport solution, developing, managing, and maintaining project plans, timelines, and deliverables through all phases: discovery, configuration, integration, testing, training, and go-live.
• Lead project meetings, workshops, and presentations as required with each project team.
• Serve as the primary point of contact for clients and stakeholders, leveraging internal and external team expertise.
• Communicate project status, risks, dependencies, and escalations effectively.
• Coordinate internal tasks with delivery and development teams in Copenhagen and with our commercial partners.
• Lead and coordinate the execution of standalone consultancy projects for our clients.

• Act as liaison on technical implementation topics, bridging client needs with delivery teams to ensure successful deployment.
• Oversee system integrations with third-party platforms such as AODB, RMS, FIDS, BHS, and other airport systems.
• Coordinate the analysis of client data, configuration, and deployment of our analytical tools and software.

• Identify and mitigate project risks and issues.
• Manage change control processes with both internal and external stakeholders.
• Maintain documentation of scope, decisions, and changes throughout the project lifecycle.

• Contribute to improving project delivery methodologies and toolkits.
• Capture lessons learned and feed insights into organizational best practices.
• Train clients in using Better Airport®, supporting adoption and long-term value.

• Bachelor’s degree in Engineering, Economics, Business Administration, or a related field.
• 2-4+ years of professional experience in a data-focused, client-facing, or project coordination role.
• Proven experience leading or…