Security Delivery Practice Manager

Job  | Amazon Web Services Australia Pty Ltd

The Amazon Web Services Professional Services (Pro Serve) team is seeking an experienced Delivery Practice Manager (DPM) to join our Pro Serve Shared Delivery Team (SDT) at Amazon Web Services (AWS). In this role, you’ll manage a team of Delivery Consultants while supporting AWS enterprise customers through transformative projects. You’ll leverage your IT and/or management consulting background to serve as a strategic advisor to customers, partners, and internal AWS teams.

As a DPM you will be responsible for building and managing a team of Delivery Consultants and or Engagement Managers working with customers and partners to architect and implement innovative solutions. You’ll routinely engage with Director, C-level executives, and governing boards, while being responsible for opportunity capture and driving engagement delivery. You’ll work closely with partner teams; drive business development initiatives through thought leadership;

provide portfolio guidance and oversight; and meet and exceed customer satisfaction targets. As a DPM you are primarily focused directly or through your teams on understanding and defining business outcomes for customers by building trust, identifying applicable AWS Professional Services offerings, and creating proposals and SOWs.

Your experience leading teams within the technology sector will equip you with the ability to optimize team performance through tailored people development plans, ensuring your teams are aligned to customer needs, and possess the skills and capacity to address customer outcomes. Possessing the ability to translate technical concepts into business value for customers and then talk in technical depth with teams, you will cultivate strong customer, Amazon Global Sales (AGS), and Pro Serve team relationships which enable exceptional business performance.

DPMs success is primarily measured by consistently delivering customer engagements by supporting sales through scoping technical requirements for an engagement, delivering engagements on time, within budget, and exceeding customer expectations.

The AWS Professional Services organization is a global team of experts that help customers realize their desired business outcomes when using the AWS Cloud. We work together with customer teams and the AWS Partner Network (APN) to execute enterprise cloud computing initiatives. Our team provides assistance through a collection of offerings which help customers achieve specific outcomes related to enterprise cloud adoption.

We also deliver focused guidance through our global specialty practices, which cover a variety of solutions, technologies, and industries.

• Building and managing a high-performing team of Delivery Consultants
• Collaborating with Delivery Consultants, Engagement Managers, Account Executives, and Cloud Architects to deploy solutions and provide input on new features
• Developing and overseeing the implementation of innovative, forward‑looking IT strategies for customers
• Managing practice P&L, ensuring on‑time and within‑budget delivery of customer engagements
• Driving business development initiatives and exceeding customer satisfaction targets

• 10+ years of IT consulting/management with IT Transformation experience in customer‑facing roles
• 3+ years of program or engagement management work leading other project managers to deliver a program with multiple and concurrent projects
• Bachelor's degree in Computer Science, Math, or a related field
• Knowledge of infrastructure‑as‑a‑service (IaaS) cloud computing transition challenges
• Experience in enterprise architecture including virtualization technologies & distributed architecture
• Experience managing and delivering large‑scale enterprise IT projects

• Knowledge of enterprise IT management frameworks like COBIT or ITIL
• Experience integrating AWS cloud services with on‑premise technologies (e.g., Microsoft, IBM, Oracle, HP, SAP)
• Experience with customer relationship management, especially C‑suite level customer engagement
• Experience designing modern, scalable delivery models for technology consulting services

Acknowledgement of country:
In the spirit of reconciliation Amazon acknowledges the Traditional Custodians of country throughout Australia and their connections to land, sea and community. We pay our respect to their elders past and present and extend that respect to all Aboriginal and Torres Strait Islander peoples today.

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, please visit our accommodations page for more information.