Technical Lounge Specialist

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Our client is looking for a Technical Lounge Specialist for a 3-month contract in Cambridge, MA 02141.

Our client is a multibillion-dollar company that provides end-to-end managed services, technology, and consulting to enable the digital workplace for small to enterprise businesses. Join their team to be part of delivering individualized experiences to a diverse range of clients in a collaborative and productive workplace environment.

Contract Duration: 3 Months

• Lounge Tech Support hardware repair experience.
• 3 years of troubleshooting of hardware and software images, IMAC experience
• Working experience or strong understanding of enterprise technologies (Office 365, Win
  10 Professional, imaging, and ticketing systems)
• Deep understanding of diagnosing, troubleshooting, and replacing PC/laptop hardware internal components (motherboard, hard drives, RAM, CPU), and understanding of troubleshooting PC software (Windows blue-screen, Outlook, connecting network printers)
• Strong Customer Service skills and are approachable.
• Good listener, takes ownership of their issue, and is empathetic.
• High level of energy and enthusiasm with the ability to thrive in a rapidly changing environment.
• Demonstrated customer focus – evaluates decisions through the eyes of the customer, builds strong customer relationships, and creates processes with a customer viewpoint.
• Uses a Confident, Positive Attitude to deliver great customer experiences and to be invigorated by constant personal interaction.
• High energy is desired in a pace environment.
• Excellent communication skills.
• Ability to work with strong personalities.
• Managing stress while being able to de-escalate tense users is a key attribute.
• Both to get work done independently, and for attendance for availability to work scheduled hours.
• Trusted to work proactively is a key attribute given the limited site IT Leadership.
• A+ certification

• Assist with end-user support and troubleshooting for issues, including PC, mobility, wireless, and audio visual (AV) conference room, telepresence, and physical connectivity.
• Provide support for Windows OS, MS Office, and the client Core Image applications.
• Perform PC builds and transfers for new deployments.
• Assist with hardware repair, break/fix support for warranty and out-of-warranty costs as approved by the client.
• Provide hands and eyes assistance for other client IT resolver groups as directed by the client.
• Assist with the analysis and resolution of hardware and software issues.
• Mobile cell phone support (e.g., downloading of the client-provided applications and basic troubleshooting).
• Minor cabling, such as patch cables and cable management, where minor cabling excludes cabling work behind the wall, under the floor or above the ceiling where a ladder or lift is required.
• PC Lifecycle, software support, audio visual, and GCOM/Teams.
• Printers support to assist with printer troubleshooting and resolution of such basic issues as directed by the client that are not otherwise provided by the contractor for managed print services (examples include: Paper jams, Toner replacement, Basic configuration issues) and assist the client’s facilities team and the client-designated service providers for managed print services.
• Resources will address incidents related to the client applications, collaboration tools, mobility, wireless, Teams, conference room, physical connectivity, Windows OS, MS Office, the client core image applications, PC builds, assist with hardware break-fix for warranty and out of warranty, provide hands and eyes for other The client resolver groups, assist with analysis, and assist with the Shop and Operational technology asset operations.

Applicants must be currently authorized to work in the US on a full-time basis now and in the future.

Note: This posting is for a contract position and may be subject to change without notice.

• Mid-Senior level

• Contract

• Engineering and Information Technology

• Staffing and Recruiting

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