Business Service Representative

Overview

The Mass Hire Career Centers connect qualified job seekers with employers, providing the tools and resources needed to start a career, increase skills, or find a new job. The Business Service Representative actively engages local employers to promote the Career Centers' services and uses business information to support the career coaching team, enhancing the marketability and success of our clients.

• Participate in local strategic planning for employer demand driven programs, training and services in our region.
• Contact employers to assess their needs and provide information on various services available through the Public Workforce
• Provide various services to businesses including job order posting, job referrals, recruitments, job fairs, referral to partners, apprenticeships, labor market information and other services as needed. Respond to incoming requests from employers in our region.
• Ensure Career Center staff are aware of employers’ needs and job order specifications to facilitate prompt and effective servicing of job orders.
• Work collaboratively with team members to facilitate placement of Career Center customers into open positions.
• Conduct and/or coordinate group presentations to employers.
• Plan, organize and conduct job fairs, special events and recruitments to provide large scale labor exchange opportunities for both employers and job seekers.
• Perform other related duties as assigned from time to time.

• A minimum of a High school Diploma or equivalent and three years of customer service or relevant experience is required.
• An Associate’s or Bachelor’s degree in human services, public administration, business management or related field preferred but not required.
• At least 2 years of experience working in a career center, providing services to businesses, or other related experience preferred but not required.
• Ability to function effectively as part of a business services team.
• Knowledge and experience with WIOA (and other Career Center Programs) regulations, programs, guidelines and administrative requirements are preferred.
• Ability to work sensitively and effectively with individuals of diverse social, economic and cultural backgrounds.

Expected Salary: $52,000 USD. Salary scales are set according to an explicit compensation policy and relevant market data. Due to funding restrictions and our strong focus on internal parity, this salary is thoughtfully aligned with the duties expected for this role, and offers are firm.

ABCD is a nonprofit human services organization that each year provides more than 100,000 low income residents in the Greater Boston region with the tools and resources needed to transition from poverty to stability and from stability to success. To fulfill this purpose, ABCD uses a comprehensive approach that systematically addresses the range of barriers faced by households in poverty, from day-to-day crises to long-term needs for jobs and education.