Front Desk Agent

Are you the ultimate  people person  who loves sharing the best a city has to offer? Cambridge Common House is looking for a Front Desk Agent to be the welcoming face behind our iconic red front door. Located in a beautifully restored 1835 historic home just steps from Harvard Square, our 16-room guest house offers a  lived-in luxury  experience. As a property, we look for team members who bring their authentic personalities to work.

You aren t just checking guests in; you are acting as their local guide, concierge, and host in the heart of Cambridge.

• The Warmest Welcome: Greet guests as they arrive at our historic Garden Street home, handling check-ins and check-outs with a smooth, friendly, and professional touch.
• Curated Concierge: Share your  insider  knowledge of Harvard Square—from the best flat white at Bluestone Lane to the latest show at the American Repertory Theater.
• Property Ambassador: Maintain the cozy, high-end atmosphere of our lower-level lounge and garden patios, ensuring refreshments are stocked, and the space feels inviting.
• Communication Hub: Handle reservations, phone inquiries, and emails with a clear, helpful, and  boutique-style  tone.
• Liaison extraordinaire: Work closely with our housekeeping and maintenance teams to ensure every room is perfect before a guest ever turns the key.
• Guest Delight: Proactively anticipate guest needs—whether it’s extra pillows for a fireplace suite or a taxi for an early flight and make it happen with a smile.

• The  Lark  Spirit: You have a genuine love for hospitality and an appreciation for historic architecture and thoughtful design.
• Physical Requirements: Ability to stand, walk, bend, kneel, and/or squat, and move/lift up to 50 lbs; you ll be moving through our historic three-story home (stairs included!). Must be able to remain in a stationary position or be mobile for extended periods during a shift. Variable environment, exposure to different types of scents/smells, noises, and/or alarms.
• Savvy Communicator: You can chat with anyone—from international travelers to local visiting professors—and make them feel right at home.
• Detail-Oriented: You re the type of person who notices if a flower is wilted or a pillow is slightly askew and fixes it immediately.
• Tech-Comfortable: Ability to learn and master our Property Management System (PMS) and handle digital communications efficiently.
• Reliable & Flexible: We are a 24/7 business, so we need team members who are dependable for their shifts, including weekends and holidays.
• Locally Minded: Knowledge of the Cambridge/Boston area is a huge plus—our guests love  off the beaten path  recommendations!

$20.50 - $21.50 hourly