Front Office Manager

Description

Are you a natural leader with a passion for storytelling and high-end hospitality? Cambridge Common House is looking for a Front Office Manager to be the heartbeat of our historic Harvard Square retreat. In this role, you aren’t just managing a desk; you are overseeing the "iconic red door" experience for a new generation of wanderers.

As a boutique property, we value agility, personality, and the ability to make every guest feel like they’ve just arrived at their own private Cambridge estate. If you’re ready to lead a small, dedicated team in one of the city’s most beautiful historic settings, we’d love to meet you.

• Lead the Front: Oversee daily arrivals and departures, ensuring the front office team provides a seamless, personalized check-in experience that feels more like a "welcome home" than a transaction.
• Manage & Support: Act as the direct mentor for our Guest Service Agents, assisting with training, scheduling, and ensuring our high standards of "boutique excellence" are met on every shift.
• Master of First Impressions: Maintain the impeccable appearance of our lobby, garden patios, and lower-level guest lounge, ensuring every corner reflects our curated aesthetic.
• The Neighborhood Expert: Curate and share local insights—from the best hidden cafés in Harvard Square to the perfect sunset walk along the Charles River.
• Problem Solver in Chief: Handle guest requests and operational hiccups with grace and autonomy, always keeping the guest experience at the forefront.
• Financial Integrity: Assist with daily reporting, billing accuracy, and maintaining the house’s small‑inventory retail or refreshment offerings.

• Hospitality
  
  Experience:
  
  At least 2 years in Hospitality front office roles, with some Manager or "Lead Agent" experience preferred.
• The "Lark" Vibe: You have a professional yet warm personality and an appreciation for historic architecture and thoughtful design.
• Leadership
  
  Skills:
  
  You know how to motivate a team and keep spirits high, even during a busy graduation weekend or a snowy Cambridge Tuesday.
• Physical Requirements: Ability to stand, walk, bend, kneel, and/or squat, and move/lift up to 50 lbs; you’ll be moving through our historic three‑story home (stairs included!). Must be able to remain in a stationary position or be mobile for extended periods during a shift. Variable environment, exposure to different types of scents/smells, noises, and/or alarms.
• Tech Proficiency: Comfortable with Property Management Systems (PMS) and the ability to quickly learn the Lark Hospitalitys’ digital toolkit.
• Education: A passion for the culture and history of Cambridge is a must; a college degree is preferred but not required.
• Communication: Exceptional verbal and written skills for interacting with our diverse, high‑profile clientele.

$60,000 - $65,000 yearly

• Easy Access to MBTA Commuter Rail (we are a 5-minute walk from the Harvard Square Red Line station!).
• "On a Lark" employee travel discounts across the entire Lark Hospitality portfolio (New England to California).
• A beautiful, garden-filled workspace in a meticulously restored 1835 historic home.
• Real opportunities for career growth within a rapidly expanding hospitality group.

Cambridge Common House is a quiet retreat with a luxurious, residential ambiance just steps from the energy of Harvard Square. Behind our meticulously preserved 1835 facade—once the home of the influential Howe family—lies a collection of 16 guest rooms designed by Elder & Ash, featuring richly layered interiors and lush garden patios. As part of the Lark Hospitality family, we celebrate the enduring spirit of Cambridge, where past and present meet.

We are a high-impact property that treats our staff with the same care and personalized attention we give our guests.