Patient Access Liaison - Florida

Role Summary

The Patient Access Liaison (PAL) is a field-based expert responsible for supporting providers, care teams, and patients in navigating reimbursement, access, and site-of-care readiness for lonvo-z. As a key member of the patient access organization, the PAL serves as the primary operational resource for coverage, coding, billing, payer dynamics, and financial support pathways. This role works in close partnership with internal teams to help ensure a seamless experience from prescription to treatment.

Location:

Florida. Travel up to 60% may be required to engage with sites, teams, and stakeholders.

• Patient Access and Field Reimbursement Support
  • Serve as the primary field-facing expert for reimbursement, access, and logistical support for lonvo-z across assigned accounts.
  • Educate provider staff on coverage expectations, coding and billing requirements, prior authorization processes, appeals pathways, and financial assistance resources.
  • Conduct detailed site profiling to assess operational readiness, identifying potential bottlenecks in coverage, inventory, scheduling, infusion capacity, or workflow.
  • Work closely with the Hub and case managers to troubleshoot patient-specific reimbursement or access challenges.
  • Support the execution of access strategies designed by the Team Lead by identifying coverage trends, access barriers, and opportunities for proactive intervention.
  • Facilitate communication between sites of care, payers, and internal teams to resolve issues related to denials, payment delays, single case agreements, and other reimbursement complexities.
  • Provide real-time insights from the field to inform reimbursement tools, provider resources, and cross-functional planning.
• Access and Stakeholder Engagement
  • Build strong relationships with key access-related personnel, including practice administrators, billing staff, infusion center managers, financial counselors, and reimbursement specialists.
  • Act as a trusted resource to providers by delivering clear guidance on policies, payer trends, and documentation requirements.
  • Partner with internal stakeholders (Market Access, Payer Accounts, Policy, Case Management) to ensure alignment on strategy and messaging.
  • Support site onboarding and training for new prescribers and infusion centers as they prepare to initiate therapy.
  • Gather insights on payer environments, patient affordability trends, and site operational needs—and communicate them promptly to the Team Lead.
• Compliance and Documentation
  • Ensure all access and reimbursement activities comply with company policies, healthcare laws/regulations, and OIG guidance.
  • Maintain accurate documentation of field activities, access issues, and case resolution progress in accordance with company systems and SOPs.
  • Adhere strictly to non-promotional boundaries while providing education and support.

• Strong understanding of reimbursement, billing/coding, claims processes, and payer dynamics for infusion-based therapies in the U.S. healthcare system.
• Preferred:
  Experience supporting cell and gene therapies, highly specialized therapies, or one-time treatments.
• Ability to navigate complex access scenarios, including denials, appeals, medical exception processes, and single case agreements.
• Excellent relationship-building and communication skills with comfort engaging administrators, clinical staff, and financial/reimbursement personnel.
• Highly organized self-starter with the ability to independently manage priorities, operate in ambiguous environments, and provide thoughtful solutions.
• Strong analytical and problem-solving skills to assess site readiness and identify critical access barriers.
• Demonstrates professionalism, integrity, and a patient-centered mindset in all interactions.
• Willingness to travel up to 60% to engage with sites, teams, and stakeholders.
• Bachelor’s degree in life sciences, business, healthcare administration, or related field.
• 7+ years of experience in patient access, field reimbursement, specialty pharmacy/Hub services, or market access within the biopharmaceutical or healthcare industry.
• Experience supporting product launches in the U.S.
• Experience in rare disease and/or HAE (hereditary angioedema) strongly preferred.
• Familiarity with healthcare compliance requirements and payer policies across commercial and government channels.