Head of Patient Support Services Evolution and Strategy

Head of Patient Support Services Evolution and Strategy

Location: Cambridge, MA

Join the team transforming care for people with immune challenges, rare diseases, cancers, and neurological conditions. In Specialty Care, you’ll help deliver breakthrough treatments that bring hope to patients with some of the highest unmet needs.

At Sanofi, we are dedicated to transforming patient health through chasing the miracle of science. As a prominent pharmaceutical manufacturer, our commitment extends beyond drug development ensuring that patients can access and afford our therapies.

The Sanofi Patient Support Services (PSS) team is focused on supporting patients wishing to access Sanofi therapies. This is achieved by offering programs that provide reimbursement and logistics support, financial assistance, and patient education. In addition to the program offerings, the PSS organization is also home to field teams that provide education and support to patients and customers.

Sanofi is seeking an innovative, strategic, and experienced Patient Support Services leader to serve as the Head of PSS, Evolution and Strategy for the Patient Support Services (PSS) team. This pivotal role will be responsible for the strategic ownership and execution of innovative and strategic projects focused on improving the patient and HCP experience to modernize our strategic vision, solutions and capabilities.

The current Centers of Excellence (COEs) within Evolution and Strategy include Affordability, Patient Experience, HCP Experience, Specialty Pharmacy Performance, and AI Technology.

The PSS Transformation Lead will constantly help shape and evolve the strategy & capabilities needed within these COEs as our vision & landscape itself evolves. He/She will leverage dedicated resources and work with the PSS team and cross‑functional partners to enhance performance and service delivery with the goal of a best‑in‑class patient experience.

These highly visible strategic projects and experiments will impact not only the impact of PSS across patients and providers but will also have the potential to make a significant positive impact on Sanofi’s strategic PSS awareness and perception as well as PSS employee experience and development. The individual hired into this role must be solution‑oriented, operationally savvy, creative, highly organized, flexible, and adept at handling multiple projects with tight deadlines and multiple stakeholders.

This leader must have both depth and breadth of experience across PSS related areas of HUBs, SPs, operations, and technology.

Additionally, they will ensure the consistency of access tools and language to improve efficiency across brands and manage unified PSS messaging. Reporting to the Head of PSS, the PSS Evolution and Strategy will sit on the PSS LT and work across multiple internal functions and external vendors to drive innovation with subsequent projects, the evolution of Specialty Care’s PSS model.

About Sanofi:
We’re an R&D‑driven, AI‑powered biopharma company committed to improving people’s lives and delivering compelling growth. Our deep understanding of the immune system – and innovative pipeline – enables us to invent medicines and vaccines that treat and protect millions of people around the world. Together, we chase the miracles of science to improve people’s lives.

• Lead the strategic direction and execution for assigned projects within PSS, supporting the transformation of Sanofi PSS programs to build and maintain best‑in‑class patient, HCP and caregiver experiences.
• Develop and communicate a visionary roadmap for the transformation of Sanofi's PSS ecosystem, as well as communication and alignments to ongoing learnings and the development of the PSS ecosystem across Sanofi leadership and teams.
• Lead and inspire the team responsible for transformative efforts to achieve strategic and operational objectives. In addition, create the value‑at‑stake and performance KPIs across greater HCP and patient impact while reducing program cost and gross‑to‑net impact.
• Foster a culture of innovation and excellence…