Emergency Medical Dispatcher

Benefits are available day one, no waiting period. Continuing education and recertification is offered cost-free, both in-house through the Center for Medics and remotely through PRODIGY, our online learning management system.

• Health insurance
• Vision insurance
• Life insurance
• Employee assistance program
• Paid time off
• 401(k) matching

GENERAL FUNCTION/DUTIES:

• Provide professional and courteous service while receiving incoming calls from the public or other public safety entities requesting emergency and non-emergency assistance; achieve and maintain control of call and provide proper interrogation to obtain necessary information to determine the appropriate response and priority.
• Dispatch appropriate units according to acuity level, availability and location or provide appropriate information as required while simultaneously maintaining radio contact with and monitoring the status of all field units.
• Prioritize requests for and dispatch appropriate resources for non-emergency transports based on customer relationship.
• Most dispatchers must be prepared for field service on a moment’s notice when on duty.
• Maintain accurate record and log of all incidents including address of incident, times, type of response, unit number, EMT/paramedic names, patient name and disposition.
• Maintain awareness of all field units’ status and location and assist in coordinating the activities of all field units.
• Monitor multiple public safety radio frequencies, hospital diversions and video surveillance screens; operate a variety of communications equipment, including radio consoles, paging systems, telephones, computer aided dispatch systems and multiple computer programs/systems.
• Communicate with other public safety agencies, hospitals, public works departments, support services and any other entity as needed to request or forward necessary information.
• Send, receive, enter, update and disperse information by computer, pager, telephone, cellular telephone, facsimile or other methods.
• Update and maintain emergency contacts lists, emergency response information and general business administration contact lists.
• Perform a wide variety of clerical and office support assignments including but not limited to; the operation of office equipment and computers, record keeping, filing, indexing, and other general clerical work.
• Interact with visitors personally and on the telephone; receive, process and record requests and complaints and route individuals to proper personnel as appropriate.
• Take messages and make calls for on duty personnel as requested.
• Search master recordings for needed information.
• Manually activate interior and exterior doors from the dispatch office.
• Maintain, clean, decontaminate, restock and prepare equipment, facility and vehicles for use.
• Test and inspect equipment as required.
• Provide general instruction to new employees and assume the responsibilities of a Supervisor if one is not available or not on duty.
• Participate in formal classroom and informal field training sessions, workshops, drills and exercises to learn and practice new techniques. Attend mandatory continuing education classes.
• Perform other duties not specifically presented in this description as required.

REQUIREMENTS/QUALIFICATIONS:

• Preference for candidates with EMS dispatch experience.
• Must possess the ability to engage in multiple activities simultaneously.
• Must have the ability to establish and maintain effective working relationships with patients, other employees, other public safety professionals, medical staff at the hospitals, and with the general public.
• Must have a working knowledge of the street system in Cambridge and the surrounding area. Must also have knowledge of how to use the street guides used by Pro EMS.
• Must have the ability to remain calm while working in difficult, stressful and sometimes dangerous circumstances. Must use good judgment and possess the ability to remain focused while assuming a leadership role and directing others of lesser training via telephone.
• Must comply with all company mandated safety programs and OSHA mandates such as tuberculosis screening, HAZCOM and blood borne/airborne pathogen training.
• Must be able to sit for…