Practice Medical Receptionist PACE Elder Service Plan

Practice Medical Receptionist - Full-Time - PACE Elder Service Plan

Requisition Number: 10777

Pay Range: $19.64 - $32.70 per hour

Location: CHA East Cambridge Care Center

Work Days: Monday - Friday, 8:30am - 5:00pm

Category: Clerical and Administrative Support

Department: CHA PACE

Job Type: Full time

Work Shift: Day

Hours/Week: 40.00

Union Name: SH Laborers 381

Cambridge Health Alliance's Program of All-Inclusive Care for the Elderly (PACE) is a nationally recognized model of care that serves adults aged 55 and older living with chronic medical and/or mental health challenges.

At CHA PACE, our mission is to support our program participants in achieving the highest level of independence within their communities and preventing nursing home placement. Our high-functioning interdisciplinary team supports this goal by providing fully integrated medical and behavioral health services, community resources, and home-based care in a collaborative and supportive environment.

We are currently seeking a Practice Medical Receptionist to join our dynamic and compassionate PACE team at the CHA East Cambridge Care Center. This front-facing role is crucial to the success of our program, acting as the first point of contact for participants and visitors, as well as ensuring a welcoming and organized outpatient experience.

The ideal candidate will be customer service-oriented, highly organized, and a strong communicator who thrives in a fast-paced healthcare setting. This individual will facilitate effective communication among our health providers and participants, as well as serve as a link between other CHA departments, outside service agencies, and consulting providers.

• Serve as the primary point of contact for participants, families, and visitors to the PACE Department at CHA East Cambridge Care Center.
• Provide exceptional customer service through face-to-face and phone interactions.
• Coordinate participant appointments and manage scheduling using EPIC.
• Support providers and interdisciplinary team members with administrative and clerical tasks.
• Ensure accurate communication between internal departments and external partners.
• Maintain confidentiality and uphold the dignity of participants in all interactions.

• High School Diploma or GED required; some college preferred
• Minimum 1 year administrative experience, preferably in an outpatient medical setting
• Strong interpersonal skills with excellent customer service and telephone etiquette
• Demonstrates exceptional attention to detail and organizational skills
• Ability to work both independently and as part of a team
• Bilingual in Portuguese highly preferred
• Knowledge of medical terminology and experience with EPIC electronic health record systems preferred

Please note that the final offer may vary within the listed Pay Range, based on a candidate's experience, skills, qualifications, and internal equity considerations.

In keeping with federal, state and local laws, Cambridge Health Alliance (CHA) policy forbids employees and associates to discriminate against anyone based on race, religion, color, gender, age, marital status, national origin, sexual orientation, gender identity, veteran status, disability or any other characteristic protected by law. We are committed to establishing and maintaining a workplace free of discrimination. We are fully committed to equal employment opportunity.

We will not tolerate unlawful discrimination in the recruitment, hiring, termination, promotion, salary treatment or any other condition of employment or career development. Furthermore, we will not tolerate the use of discriminatory slurs, or other remarks, jokes or conduct, that in the judgment of CHA, encourage or permit an offensive or hostile work environment.