Medical Assistant, Primary Care

Reports to:

Supervisor, Medical Assistant

The Medical Assistant (MA), Primary Care is responsible for assisting physicians, nurse practitioners, physician assistants, and nurses with evaluation, management, and treatment of patients during and between office visits and other tasks consistent with his/her training and skills. The MA is the primary liaison contact between clinical staff and patients, preparing for daily operations of patient visits and implementing key activities.

The MA leads twice‑daily huddle sessions to ensure all pertinent patient information is communicated between all clinical staff and to have all appropriate materials available for effective and efficient care delivery. Additionally, the MA manages Healthe Life requests, ensures patients comprehend medical treatment information provided by each provider, and uses the best medium to follow up with each patient to ensure treatment plan compliance.

• Responsible for patient flow on the day of the visit by managing patient room arrival with provider availability, working a minimum of two rooms (providers) simultaneously so that each room is always occupied and the patient is ready to be seen by a provider.
• Adjusts inviting patients to exam rooms versus waiting areas to ensure proper time spent in each area; explains delays and other contexts to keep patients informed.
• Uses prior agreed‑upon methods to interrupt the provider when an appointment runs longer than scheduled to keep the day’s overall schedule on track. Works with front desk staff as needed to adjust patient arrival times when visits run unexpectedly long and uses good judgment on when to encourage providers to be more efficient versus when to ask front desk staff for adjustments.
• Ensures all patients ‘check out’ with the front desk and have all necessary documents and follow‑up information.
• Acts as chaperone to escort patients around the building as needed.
• Applies aseptic/sterile technique and infection control principles at all times.
• Records accurately and within all regulatory and policy guidelines:
  • Vitals (Height, Weight, Blood Pressure, O₂ Sat, Resting Heart Rate) as per specialty.
  • Allergies
  • Medications
  • Chronic Problems
  • Past Medical History
  • Procedure History
  • Social History
  • Family History
• Reviews the patient’s electronic medical record prior to visit.
• Obtains any and all pertinent medical records from providers seen within MIT Medical as well as other area providers in advance of the visit.
• Reviews tasks and acts upon them as appropriate, manages reminders for follow‑up labs and other follow‑up care.
• All other duties as assigned.

• High School Diploma or equivalent.
• Graduate of an accredited Medical Assistant program or holds a Medical Assistant Certification (AAMA, CCMA, RMA, NCMA) with a minimum of 2 years’ experience working in a physician office.
• Current active BLS certification (with in‑person component) is required.
• Must be able to move 15 pounds or more, including but not limited to placement of infants and children on examination tables or weighing scales.
• Excellent critical thinking, communication, interpersonal, diplomacy, organizational, and problem‑solving skills.
• Phlebotomy skills.
• Maintain CPR certification and participate in site‑based CPR drills.
• Ability to prioritize tasks in a complex and busy environment and see them through to completion.

Job number: 25327

Grade level: 5

Pay Range: $25.96 – $28.85/hr, final salary determined by MIT’s compensation team based on the skills and experience of the person hired.

To comply with regulations by the Americans with Disabilities Act (ADA), the principal duties in job descriptions must be essential to the job. To identify essential functions, focus on the purpose and the result of the duties rather than the manner in which they are performed. The following definition applies: a job function is essential if removal of that function would fundamentally change the job.

• Seniority level:
  Entry level
• Employment type:
  
  Full‑time
• Job function:
  Health Care Provider
• Industries:
  Hospitals and Health Care