Receptionist/Front Desk
Listed on 2025-12-31
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Healthcare
Healthcare Administration, Medical Receptionist
Receptionist/Front Desk
Requisition Number: 9890
Location:
Cambridge Zinberg Clinic
Work Days: m-f, variable, 8am-5:30pm
Category: Clerical and Administrative Support
Department: Zinberg
Job Type: Temporary
Work Shift: Various Shifts
Hours/Week: 40.00
Union Name: Non Union
Are you starting out in healthcare or looking for a career change? If you are looking to make a difference CHA’s temporary staffing department may have a role for you. We offer flexible schedules, varied assignments, competitive pay, and health insurance. Come join an organization where your contribution is valued and continuous learning is part of your day.
Cambridge Health Alliance (CHA) is a leader in Primary Care, supporting a highly diverse population across the Boston metro-north region. Today, CHA serves more than 120,000 primary care patients during more than 300,000 annual visits. Services are available at 13 primary care centers, 3 teen health centers, via telehealth, and through some very special programs, right in patient homes. As a member of CHA Primary Care, you will be part of a dynamic team that values creativity and innovation.
You will help deliver care across the entire spectrum of primary care – with internal medicine, family medicine, pediatrics, geriatrics and women’s health services. You will be in a team-based setting, where primary care works hand-in-hand with behavioral health, pharmacy, complex care and multilingual interpreter services. CHA is also a teaching hospital, with several primary care centers hosting CHA’s Harvard Internal Medicine residency and Tufts Family Medicine residency.
Summary:
Performs a wide range of administrative and support functions for the department. Acts as the link between the health provider, the patient, and other Alliance departments, outside service agencies and consulting providers. Serves as a primary point of contact for patients and visitors in an outpatient unit and provides excellent customer service through clear communication.
Responsibilities:
Appointment Scheduling Component
Follows CHA appointment scheduling policies and protocols
Follows special scheduling guidelines such as scheduling for procedures
Schedules new and follow-up appointments for patients within an appropriate time frame.
Collects complete appointment information to identify patient and reason for appointment
Places reminder calls to patients as directed
Notifies patients of schedule/appointment changes in a timely manner.
Supports team based care with asynchronous activities including responding to Mychart and in basket messages within scope
Monitors EPIC staff message in-basket as well as CHA email.
Supports collection of medical records needed for new and established patient appointments
Registration/Reception Component
Follows CHA registration policies and protocols
Completes computer registration thoroughly and accurately according to protocol.
Prepares appropriately for computer downtime.
Greets patients and visitors. Contributes to presenting the clinic/department in a positive manner.
Checks in patient for appointment upon arrival and verifies insurance coverage
Attaches and verifies referrals for upcoming scheduled appointments in EMR
At registration, distributes appropriate screening forms and paperwork to patients
Routes patient billing questions to the appropriate department.
Collects co-payments. Provides patients with accurate receipts and prepares co-payments for deposit.
Assists patients with transportation needs.
Monitors patients and visitors entering, waiting, and leaving the practice. Facilitates timely flow and proactively solves flow issues (i.e., early or late patient, late provider, etc.) Acts as liaison between patient and practice staff to ensure optimal flow and service delivery.
Follows CHA policies and protocols to identify patients with an urgent condition who require a warm handoff to a nurse.
Follow up on no show patients
Telephone Reception Component
Answers telephones promptly and courteously
Clearly identifies proper name of site and self.
Directs all calls to appropriate staff and contacts providers as needed utilizing established call routing guidelines
Follows CHA policies and protocols…
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