Card Services Representative

Company Description

By working at Harvard University, you join a vibrant community that advances Harvard's world-changing mission in meaningful ways, inspires innovation and collaboration, and builds skills and expertise. We are dedicated to creating a diverse and welcoming environment where everyone can thrive.

Why join Harvard University Central Administration?

Harvard University's Central Administration (CADM) is a 5,000+ employee organization that supports the university's overall excellence by understanding and serving the needs of its schools, students, faculty, staff, alumni, and surrounding communities. Through dynamic and collaborative partnerships, CADM provides high-quality and efficient services to the schools to help them achieve their goals.

At Harvard FCU, we believe a brighter world is possible, and that together, we can all help create it. That’s why, since 1939, we’ve helped our members build a strong financial future so they can make an impact in life, wherever it may lead. From students to professionals, from in‑branch to online, from new beginnings to lifetime milestones, from Harvard Square to around the world, we deliver the accessible financial tools and resources everyone, everywhere needs to thrive.

By coming together to serve, equip, and empower people to make a positive impact in their lives and communities, we’re helping build a more prosperous world for all. Join us!

Harvard FCU: (Use the "Apply for this Job" box below)./

The Card Services Representative works independently and as part of a team to support the operational functions to enhance efficient and effective card servicing and superior member support. Specifically responsible for ATM/Debit and Credit Card operational support service. This role will also provide timely, accurate and professional assistance to members and staff on all card service inquiries.

Job‑Specific Responsibilities:

• Receives and responds to emails and phone inquiries from credit union personnel and members in a timely manner.
• Receives and processes ATM/debit and credit card forms.
• Monitors and processes returned ATM/debit and credit card orders.
• Monitors and edits rejected new ATM/debit card orders.
• Posts ATM/debit transaction exceptions.
• Audits debit card lost and stolen report.
• Audits new credit card orders and monitors incomplete information.
• Monitors and processes card hold screen.
• Reviews and edits cardholder changes such as international addresses, phone numbers, emails and name changes on card systems.
• Reviews and processes monthly ATM/debit and credit card reissues.
• Reviews and processes ATM/debit and credit card adjustments.
• Sends credit card payment reversal notices and notification changes to members in a timely manner.
• Monitors ATM/Debit and credit card reports.
• Support all card related functions in all channels.
• Performs other job‑related duties and projects as necessary.

Basic Qualifications:

Basic Qualifications are the minimum threshold a candidate must meet in order to be considered for this role.

• High school diploma.
• Post high school education, or equivalent experience (such as ATM/Debit and Credit Card operational support services) in banking or credit union.

Additional

Qualifications and Skills:

The following qualifications are strongly preferred. If you meet some, but not all, you are still encouraged to apply; we value employees with a willingness to learn.

• Must possess strong attention to detail.
• Excellent customer service skills, organization skills and the ability to multitask in a fast‑paced environment.
• Excellent verbal and written communication skills required.
• Must be proficient with MS Excel, Word, Internet, Email (Outlook), other applications as required.
• Self‑motivated with excellent problem‑solving skills.
• Strong interpersonal skills.

Working Conditions: Onsite work is performed in an office setting.

Standard Hours/

Schedule:

35 hours per week, with occasional Saturday mornings on rotation. 3 days a month onsite with 1‑week WFH. Anchor days are Tuesdays and Wednesdays.

Visa Sponsorship Information: Harvard University is unable to provide visa sponsorship for this position.

Pre‑Employment Screening: Credit,…