Manager of Consumer ; CX Design

Job title: Manager of Consumer Experience (CX) Design

Location: Morristown, NJ

As Manager of Consumer Experience (CX) Design within our Digital team
, you will drive the vision and responsibility of providing world‑class user experiences and lead product design globally for Sanofi products and ecosystem in our R&D and employee experience domains.

You will partner with CX strategists, researchers, Product Owners, and engineering teams to develop amazing user experiences. In this role, you will play a key strategic role in shaping and driving the future of Sanofi CX by exemplifying thought leadership, providing mentorship, and managing talented teams of product designers.

This position requires a blend of product vision, organizational leadership, and a high bar for craft. You will drive collaboration, transparency, and clarity between multiple teams and functions while cultivating a culture of user‑centric design. Top‑notch Product Design capabilities and Human‑Centered Design process and methodologies are a must.

Join the digital engine driving Sanofi’s transformation - where AI, automation, and bold experimentation power faster science and smarter decisions. Here, you’ll help build the first biopharma company powered by AI at scale.

We’re an R&D‑driven, AI‑powered biopharma company committed to improving people’s lives and delivering compelling growth. Our deep understanding of the immune system – and innovative pipeline – enables us to invent medicines and vaccines that treat and protect millions of people around the world. Together, we chase the miracles of science to improve people’s lives.

• Responsible for all aspects of our product design function and overseeing design delivery at our global delivery hubs in U.S., Paris, Hyderabad/India and potentially Asia.
• Create and nurture a culture that cultivates talented User Experience teammates, solves complex design problems, and delivers simple product solutions.
• Drive the unified user experience and design in collaboration with CX colleagues, business and technology leaders; respond to organizational changes as they occur.
• Manage a group of talented Product Design professionals to deliver high quality, on‑time design deliverables, accounting for on‑the‑fly program needs and changes as they occur.
• Attract, hire, and grow an excellent design team. Provide leadership, direction, and mentorship across a multi‑disciplinary organization of interaction designers, visual designers, and prototypers.
• Facilitate success of direct reports in meeting their (and their team's) goals by supporting them in turning their strengths into higher performance, and by helping them grow where needed.

• Drive design innovation and engage team in emerging UX trends.
• Lead all phases of UX design work: distilling research, design ideation, prototyping, final spec design, and implementation.

• Champion human‑centered design and mature our lean UX practices across our team and at our delivery hubs.
• Integrate design within the Consumer Experience and digital development process and be an advocate for design within Digital, partner organizations and stakeholder groups.
• Make tough calls around priorities and stand for quality when products are not ready to ship.
• Drive design strategy, operational and execution excellence, while leading creative and holistic thinking at scale across diverse product releases, platforms and devices.
• Lead, evangelize and share best practices.
• Drive and document design standards, specifications, and patterns across products systemically.
• Collaborate with cross‑team on process improvements and tool implementation to support those processes.
• Keep well in touch with all areas of project management, to ensure that your team is on schedule and succeeding from a design standpoint – detailed project planning, budgeting, and team capacity planning in collaboration with cross‑functional groups.
• Ensure approved projects remain within approved budgets through proper allocation of your staff and use of contract help when required.

• Bachelor's degree or…