Guest Services Agent

Job Overview

We are hiring immediately for a full‑time GUEST SERVICES AGENT position.

• Location:
  
  AstraZeneca - 290 Binney Street, Cambridge, Massachusetts 02142.
  
  Note:
  
  online applications accepted only.
• Schedule:
  
  Full time;
  Monday through Friday, 8:00 am to 4:30 pm. More details upon interview.
• Requirement:
  Three years of prior experience in a high‑service, client‑facing role, such as a corporate concierge, is preferred.
• Pay Range: $26.00 per hour to $38.50 per hour.
• Perks: $350 monthly commuter stipend.

• Serve as the primary front‑of‑house representative, delivering polished, high‑touch hospitality and maintaining a professional, welcoming environment for employees, visitors, and executive guests.
• Provide proactive support by anticipating needs, resolving service inquiries, managing a high‑volume phone system, and coordinating mail, courier activity, and sensitive materials in partnership with Security and Workplace Services.
• Act as a knowledgeable resource for facility operations, local area amenities, and departmental information while facilitating maintenance, IT, and housekeeping work orders.
• Support meetings and events through scheduling assistance, registration oversight, and seamless coordination with internal teams, ensuring consistent operational excellence.

• Completes the registration/check‑in process by inputting and retrieving information from a computer system confirming pertinent information.
• Ensures rooms and services are correctly accounted for within the guest statement and properly accounts for services provided by the hotel.
• Assists guests with check‑out payments or charges, accepting and recording vouchers, credit, traveler’s checks, and other forms of payment.
• Balances and drops receipts according to accounting specifications.
• Provides guests with information about the facility, services, and amenities.
• Receives special requests from guests, and responds appropriately or forwards requests to appropriate team members for decisions and actions.
• Promptly answers the telephone and email inquiries, retrieving and forwarding messages to/from guests, and retrieves mail, packages, and facsimiles or other special items for customers as requested.
• Fields and resolves guest complaints or escalates for resolution to the appropriate department.
• Assists guests in emergency situations.
• Maintains adequate supplies and functional equipment at the Front Desk.
• Performs any special assignments deemed by the GM, Guest Services manager, or Manager on Duty.
• Performs other duties as assigned.

• Retirement Plan, Associate Shopping Program, Health and Wellness Programs, Discount Marketplace, Identity Theft Protection, Pet Insurance, Voluntary Benefits including Critical Illness Insurance, Accident Insurance, Hospital Indemnity Insurance, Legal Services, and Choice Auto and Home Program.
• Full‑time positions also offer Medical, Dental, Vision, Life Insurance/AD, Disability Insurance, Commuter Benefits, Employee Assistance Program, Flexible Spending Accounts (FSAs).

Compass Group is an equal opportunity employer. At Compass, we are committed to treating all Applicants and Associates fairly based on their abilities, achievements, and experience without regard to race, national origin, sex, age, disability, veteran status, sexual orientation, gender identity, or any other classification protected by law.

Qualified candidates must be able to perform the essential functions of this position satisfactorily with or without a reasonable accommodation. Disclaimer: this job post is not necessarily an exhaustive list of all essential responsibilities, skills, tasks, or requirements associated with this position. While this is intended to be an accurate reflection of the position posted, the Company reserves the right to modify or change the essential functions of the job based on business necessity.

Applications are accepted on an ongoing basis.

ESFM maintains a drug‑free workplace.