Ticket Services Representative

Company Description

By working at Harvard University, you join a vibrant community that advances Harvard's world‑changing mission in meaningful ways, inspires innovation and collaboration, and builds skills and expertise. We are dedicated to creating a diverse and welcoming environment where everyone can thrive.

A.R.T. is a leading force in American theater, producing groundbreaking work that is driven by risk‑taking and passionate inquiry in Cambridge and beyond. Since 2008, Terrie and Bradley Bloom Artistic Director Diane Paulus has pursued A.R.T.’s mission to “expand the boundaries of theater” by programming transformative theatrical experiences, always including the audience as a central partner. A.R.T. is nationally and internationally recognized as a leader of artistic innovation.

In recent years, productions that began at A.R.T. have won 19 Tony Awards, and numerous works developed by A.R.T. have been performed throughout the country and around the world.

As the professional theater on the campus of Harvard University, A.R.T. is committed to playing a central role in the cognitive life of the University, catalyzing discourse, interdisciplinary collaboration, and creative exchange among a wide range of academic departments, institutions, students, and faculty members. For more information, please visit (Use the "Apply for this Job" box below)..

Under the leadership of Artistic Director Diane Paulus, the American Repertory Theater (A.R.T.) is poised to extend its Box Office services to support the vision of the Artistic Director and our productions, while enhancing the cultural climate of the community and creating a model for American theaters. With this new visibility and energy, the Ticket Services Representative will join a Patron System/Ticket Services Department that is designed to respond at the highest level of customer satisfaction.

Reporting to the Ticket Services Manager, the Ticket Services Representative is an important member of an evolving Patron System/Ticket Services Department for the A.R.T. The successful candidate will undertake a broad range of ticketing transactions and data management responsibilities, which enable the box office to provide high‑quality customer relations. This includes the timely processing of all ticketing transactions and maintenance of accurate constituent data on the theater’s Tessitura database, updating records as needed, and generally ensuring the accuracy of customer and transactional information.

This role answers inbound calls and emails as part of the day‑to‑day responsibilities and addresses in‑person customer requests at the theater.
This part‑time role is fully benefited and is a one‑year term position.

Additional duties may include directing visitors, managing assistive listening devices for patrons, and coordinating with FOH and facilities for building security needs.

• Engage in timely processing of all ticketing transactions and maintenance of accurate constituent data on the theater’s Tessitura database
• Update records as needed
• Ensure the accuracy of customer and transactional information
• Efficiently and effectively process single ticket transactions, subscription orders, ticket exchanges, ticket donations and other solicited donations
• Assist patrons via phone, in person, via email and online chat to complete transactions and answer questions
• Work on projects as assigned by the Ticket Services Manager and the Head of Patron Services

• Share Ticket Services policies, procedures and seasonal information with the other representatives to promote Patron Services/Ticket Services consistency and high standards of customer service
• Solicit clarity of information from the management team when scenarios of conflicting or missing information present themselves to the representative staff
• Be confident in fielding questions about the ART season on the phones for inbound calls and outbound calls
• May also be responsible for Ticket Services opening and/or closing procedures
• Additional duties as assigned

Basic Qualifications are the minimum threshold a candidate must meet in order to be…