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Member Experience Specialist
Job in
Cambridge, Middlesex County, Massachusetts, 02140, USA
Listed on 2026-03-08
Listing for:
Massachusetts Institute of Technology
Full Time
position Listed on 2026-03-08
Job specializations:
-
Customer Service/HelpDesk
Bank Customer Service, Bilingual -
Finance & Banking
Bank Customer Service
Job Description & How to Apply Below
Posting Description
MEMBER EXPERIENCE SPECIALIST I, Credit Union, is the first point of member contact for branch, online, or Contact Center. This role offers member information, assistance, and solutions addressing financial needs and challenges via email, phone, or in person. We require good communication skills and patience to resolve member issues.
The Full Job Description Is Available, Here.
Job Requirements- Required:
Minimum of one year of experience (financial services preferred) and a high school diploma or equivalent. U.S. citizenship and CBI are required to work at Lincoln Lexington Branch. - Preferred:
Cash handling, credit card transactions, balancing; one or more years. Familiarity with products and services and ability to cross-sell.
2/20/2026
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