Customer Care Representativemust RESIDE IN MA.

Join us at Voice Log as a Customer Care Representative based in Massachusetts.

Answer Net is the brand name for the Answer Net family of companies, including Answer Net, Inc., New Answer Net Inc., Cerida Investment Corp., , and Ansercomm. We operate over 20 contact centers across the US and Canada, providing services such as telephone answering, appointment setting, customer support, verification, sales, lead qualification, and market research. We serve more than 10,000 clients and handle over 125 million interactions annually.

Type: Full Time
Hours: Mon-Fri 8am-6pm, Sat 8am-1pm
Salary: $17/hr

We are seeking Massachusetts-based, remote team members who are enthusiastic about customer service and support electric and natural gas utility customers. You will use your knowledge to deliver exceptional service via phone, email, chat, and SMS, primarily assisting residential and small business customers with energy efficiency and decarbonization initiatives. Extensive paid training will be provided.

• Assist customers via voice, chat, email, and SMS with inquiries, troubleshooting, and warranty support
• Document call activity accurately
• Identify customer needs and provide appropriate solutions
• Attend training sessions
• Use client systems and websites diligently

• Excellent written and verbal communication skills
• Empathy and patience in customer interactions
• Good interpersonal skills
• Typing speed of at least 25 WPM
• Ability to multitask and manage time effectively
• Comfortable handling back-to-back calls and reading from scripts
• Ability to work 8-hour shifts with proper equipment

• Windows 10 PC with 8GB RAM and dual-core processor
• USB wired headset
• Wired internet connection (80/15 Mbps minimum)
• Dual monitors

• Monday-Friday 8am-6pm, Saturday 8am-1pm
• 40 hours/week; schedule may change
• Paid breaks and unpaid lunch
• Start date:
  
  September 2, 2025

• Minimum 1 year call center/customer service experience
• High School Diploma or equivalent
• Type at least 25 WPM
• Quiet workspace, pass background check, and drug test

English required; bilingual encouraged. Entry level, full-time role with opportunities for growth.