Customer Success Representative

100 Cambridge park Dr, Cambridge, MA 02140, USA

Posted Friday, January 23, 2026 at 11:00 AM

POSITION TITLE:
Customer Success Representative (CSR)

LOCATION:
Cambridge, MA (Hybrid) or Remote

TriNetX is a remote-friendly company but is currently only registered for employment in certain states. To be eligible for employment, you must reside in one of the following states: AZ, CA, CO, CT, FL, GA, IL, MA, ME, MN, MT, NC, NH, NY, OH, PA , RI , SC , TX , VA , VT , WA

Who we are
:

TriNetX was founded on the idea that incorporating real-world data results in better clinical trial design, improves the site selection and patient recruitment process and generates real-world evidence (RWE) to advance the collective understanding of human health. TriNetX collaborates with the majority of industry leaders, including 13 of the top 15 pharmaceutical companies, and is powered by an impressive network of 150 healthcare organizations across 25 countries.

As a result of its reach and rapidly expanding network, TriNetX has become the market leader in protocol design, feasibility, and site selection. Researchers have leveraged the TriNetX network to analyze over 39,000 protocols, presented over 10,000 clinical trial opportunities to its healthcare members, and reduced site identification time in clinical trials by 50%.

Currently, TriNetX healthcare organization members contribute access to a patient population of 400 million, representing over 40 billion clinical observations. TriNetX has a worldwide presence, with our global headquarters located in Cambridge, Massachusetts and EU offices in Ghent, Belgium;
Freiburg, Germany; and Basel, Switzerland – as well as offices in London, Madrid, Melbourne, Sao Paulo, Singapore, Tokyo, and Healdsburg, California. As a result, TriNetX is one of the fastest-growing, privately held companies in the life sciences industry.

What challenges we work on:

TriNetX is the global health research network that optimizes clinical research and enables discoveries through the creation of real-world evidence. TriNetX combines real-time access to longitudinal clinical data with state-of-the-art analytics to answer complex research questions at the speed of thought. Each member of our community shares in the consolidated value of our global, federated health research network that connects clinical researchers to the patient populations which they are attempting to study.

Who we are looking for:

As we continue to grow globally, we’re looking for dedicated and enthusiastic Customer Success Representatives (CSRs) to join our Industry Account Management Team. In this role, you’ll drive operational and customer-facing projects and deliverables to ensure that customer needs and objectives are being met or exceeded. With a critical focus on customer service excellence, as well as the effective coordination of training and deliverables, you’ll have a key role in continuing the success of our dynamic and growth-minded team.

As a Customer Success Representative on the Industry Account Management team, you will play a key role in supporting the ongoing success, growth, and retention of TriNetX customers. Working closely with Account Managers, you will help ensure customers are enabled on the platform, supported in their day-to-day needs, and positioned to realize long‑term value from their partnership with TriNetX.

This role is highly collaborative and customer‑facing, with a strong emphasis on account support, coordination, responsiveness, and relationship‑building. You will serve as an extension of the Account Management team, helping to maintain momentum within accounts, surface customer needs, and ensure internal teams are aligned in supporting customer goals.

Customer & Account Support

• Partner closely with Industry Account Managers to support the ongoing management and development of customer accounts, including platform enablement, training coordination, consulting support, and data‑related requests.
• Help maintain strong customer relationships by supporting regular touchpoints, follow‑ups, and communications, ensuring customer questions are addressed and needs are clearly…