Cafe Ambassador - Harvard Square

The Experience

Are you someone who finds their purpose in helping others? Do you love connecting with other people? We're looking for people who’d like to turn it into a meaningful career. As a Cafe Ambassador, you’re at the heart of the Capital One community. You’ll introduce cafe goers and customers to our best‑in‑class services, create memorable experiences and drive brand awareness at our Cafes.

Every day is an opportunity for you to introduce people to Capital One. It’s a place where we move dreams forward, a chance for you to help make financial freedom a reality for everyone in our community.

But while great customer service is where it starts, development means everything. Here, you’ll find yourself working alongside a team of supportive, caring people. Your own kind of community, where you can learn and grow with opportunities to move within the company.

At Capital One, you join a complete benefits program. Our unique benefits and enrollment programs are designed to help you be your happiest, healthiest self. It’s backed by our belief that great work doesn’t mean sacrificing your well‑being. It’s part of our mission to set the standard for personal flexibility, so you can grow here and at home.

Here’s what we are looking for in you:

Are you an outgoing, self‑driven individual who thrives on building connections and having meaningful conversations with people? Do you value strong teamwork, problem‑solving, and creating thoughtful customer experiences? This could be the perfect role for you!

• Bring the Cafe experience and our brand to life by helping to create an inclusive environment where all customers and team members feel welcome
• Proactively engage with customers and the community in all areas of the Cafe whether you’re helping people with tech challenges, showing off our cool services and products, or having deeper conversations about their financial journeys
• Guide customers through goal setting by meeting them where they are and advocating for better financial literacy through discovery and Capital One resources
• Be a team player and work with an energized team of Ambassadors helping to inspire teammates as they inspire you
• Stay curious, adaptable and have a desire to learn and grow through self development
• Continually learn new digital and technical skills
• Partner with local businesses, nonprofits, charities, and the Engagement team to plan events both inside and outside of the Cafe
• Volunteer within the community and be an advocate for financial literacy

• High School Diploma, GED, or Equivalent Certification
• At least 1 year of Retail, Sales or Customer Service experience

• Associate’s degree
• 2+ years of Retail or Customer‑facing experience
• Proficient in G‑Suite
• Strong written and oral communication skills

At this time, Capital One will not sponsor a new applicant for employment authorization for this position.

Cambridge, MA: $52,624 - $57,408 for Cafe Ambassador

Candidates hired to work in other locations will be subject to the pay range associated with that location, and the actual annualized salary amount offered to any candidate at the time of hire will be reflected solely in the candidate's offer letter.

Recruiting at 1‑800‑304‑9102 or via email at Recruitin

For technical support or questions about Capital One’s recruiting process, please send an email to

Capital One does not provide, endorse nor guarantee and is not liable for third‑party products, services, educational tools or other information available through this site.

Capital One Financial is made up of several different entities. Please note that any position posted in Canada is for Capital One Canada, any position posted in the United Kingdom is for Capital One Europe and any position posted in the Philippines is for Capital One Philippines Service Corp. (COPSSC).

Capital One is an equal opportunity employer (EOE, including disability/vet) committed to non‑discrimination in compliance with applicable federal, state, and local laws. Capital One promotes a drug‑free workplace. Capital One will consider for employment qualified applicants with a criminal history in a manner consistent with the requirements of applicable laws regarding criminal background inquiries, including, to the extent applicable, Article 23‑A of the New York Correction Law;
San Francisco, California Police Code Article 49, Sections 4901‑4920;
New York City’s Fair Chance Act;
Philadelphia’s Fair Criminal Records Screening Act; and other applicable federal, state, and local laws and regulations regarding criminal background inquiries.

This role is expected to accept applications for a minimum of 5 business days. No agencies please.