Contract Manager US Accounts

Emerging Talent North America Roles

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Please submit your resume in English.

As a Contract Manager for UpMarket at Hub Spot, you will handle all assigned customer contracts. You will communicate directly with customers and internal colleagues to ensure accurate resolution of inquiries and execution of renewals, managing a high volume of account tasks to maximize customer investment.

In this role, you’ll get to:

• Negotiate value‑driven renewals and contract changes while ensuring a superb customer experience.
• Utilize business development skills to execute product expansion opportunities in collaboration with Customer Success and Sales teams.
• Work collaboratively with customers and internal stakeholders to grow accounts and drive incremental opportunities.
• Collaborate with Sales Representatives, Customer Success Managers, and Management to execute the contract renewal process and ensure a positive experience for the customer.
• Establish cooperative working relationships with customers.
• Lead forecasting discussions and pipeline reviews with internal colleagues.
• Contribute to the growth of the Contract Management Organization by providing feedback and piloting new processes and playbooks.
• Get a mini‑MBA! You’ll learn how a variety of businesses operate, what challenges they face, and how technology can dramatically improve their businesses and employees’ lives.

We are looking for people who:

• Are passionate about creating a great customer experience.
• Solve problems with curiosity and creativity.
• Seek to understand multiple perspectives in a situation.
• Have growth‑driven negotiation skills.
• Show clear communication skills and the ability to effectively lead a phone conversation.
• Possess prioritization and organizational skills with attention to detail.
• Embrace a dynamic and motivating environment.
• Invest in relationships with customers and colleagues.
• Contribute to a positive team environment of equality and inclusion.

Nice‑to‑Haves:

• Experience with customer service and contract management.
• Negotiation or sales experience.
• Prior account management and/or customer retention experience.
• Inbound Marketing & Sales knowledge.

We know the confidence gap and impostor syndrome can get in the way of meeting spectacular candidates, so please don’t hesitate to apply – we’d love to hear from you.

• If you need accommodations or assistance due to a disability, please reach out to us using this form.

Hub Spot (NYSE: HUBS) is an AI‑powered customer platform with all the software, integrations, and resources customers need to connect marketing, sales, and service. Hub Spot’s connected platform enables businesses to grow faster by focusing on what matters most: customers.

At Hub Spot, bold is our baseline. Our employees around the globe move fast, stay customer‑obsessed, and win together. Our culture is grounded in four commitments:
Solve for the Customer, Be Bold, Learn Fast, Align, Adapt & Go!, and Deliver with HEART. These commitments shape how we work, lead, and grow.

We’re building a company where people can do their best work. We focus on brilliant work, not badge swipes. By combining clarity, ownership, and trust, we create space for big thinking and meaningful progress. And we know that when our employees grow, our customers do too.

Recognized globally for our award‑winning culture by Comparably, Glassdoor, Fortune, and more, Hub Spot is headquartered in Cambridge, MA, with employees and offices around the world.

Hub Spot, Inc. is an equal opportunity employer. As a federal contractor, we take affirmative action to ensure equal opportunity and all candidates are considered without regard to race, color, religion, national origin, age, sex, sexual orientation, gender identity, marital status, ancestry, physical or mental disability, veteran status, or any other legally protected characteristics.

We comply with federal and state record‑keeping, reporting, and other legal requirements and invite you to provide voluntary demographic information. Your response will not be considered in the hiring process or affect your candidacy.