Operations Manager

We are seeking an Operations Manager to support the planning, coordination, and execution of Race Operations, Volunteer Management, and key Commercial and Special Projects across HOCR and select year‑round initiatives such as Boston Beach Sprints. This Boston‑based role is well suited for an organized, detail‑oriented, and proactive operator who thrives in a fast‑paced event environment and enjoys working cross‑functionally with staff, volunteers, committees, and partners.

• Oversee volunteer management for the Head Of The Charles Regatta and Boston Beach Sprints, including recruitment, placement, communications, and post‑event surveying.
• Manage volunteer database, sign‑ups, and reporting in collaboration with Race Operations.
• Support race logistics including procurement of race materials (bow numbers, bibs, medals), sorting sessions, and materials handling.
• Maintain entry and competition documentation including waitlists, ineligibles, and champion/record lists.
• Coordinate Race Operations meetings, schedules, communications, and internal documentation.
• Serve as a liaison between Race Operations and Site Operations to ensure alignment.
• Lead development and updates of athlete‑facing materials including the Athlete Guide, Rule Book, Viewing Guide, and registration inserts.
• Oversee Race Operations orders and systems using Event Hub, internal databases, and Google Workspace.
• Maintain trophy inventory and service records in partnership with the Awards Committee.
• Coordinate trophy engraving, procurement, and sourcing of new trophies.
• Support planning and execution of special HOCR events and year‑round initiatives including Spring Fling, 4702, Boston Beach Sprints, and other organizational programs.
• Manage regatta email inboxes and ensure timely, accurate responses.

• Serve as primary point of contact for select exhibitors across onboarding, placement, onsite execution, and post‑event follow‑up.
• Support ticket sales and website updates for HOCR hospitality offerings.
• Assist with catering contracts and agency staffing for hospitality venues in partnership with the Commercial team.
• Support food vendor recruitment and application processes.

• Support day‑to‑day office operations, ensuring projects, meetings, and workflows are well planned, coordinated, and executed.
• Apply project management best practices, including workback schedules, task tracking, and deadline management, to support internal initiatives and recurring operational needs.
• Plan and manage internal meetings, including Board and leadership meetings, overseeing scheduling, space, materials, and catering.
• Support onboarding and off‑boarding processes, including systems access, equipment coordination, and team logistics.
• Maintain shared files, calendars, timelines, and internal documentation to support efficient collaboration and information flow.
• Provide general administrative and operational support as needed to keep the organization running smoothly.

• Bachelor’s degree or equivalent professional experience.
• 5–8 years of experience in event operations, volunteer management, sports management, or a related field.
• Background in rowing (athlete, coach, official, administrator, etc.) strongly preferred, with a practical understanding of race operations, athlete needs, and on‑water logistics.
• Exceptional organizational and project management skills, with the ability to manage detailed workbacks, multiple work streams, and competing deadlines.
• Strong operational and analytical skills, including comfort with basic data management such as analyzing surveys, tracking operational metrics, building simple event budgets, and evaluating vendor proposals.
• Experience using project.swap tools such as Asana, Monday, or similar platforms.
• Strong written and verbal communication skills, with experience coordinating across staff, volunteers, committees, and external partners.
• Proficiency with Google Workspace; familiarity with Event Hub, Regatta Central, CRM platforms, spreadsheets, or comparable operational systems is a plus.
• Working knowledge of Adobe Creative Suite,…