Transportation Supervisor

The Transportation Supervisor is responsible for supervising and coordinating the transportation team members (AZ, DZ, Yard Drivers). They are responsible for effectively and efficiently handling customer service complaints and concerns. They are also to be an active participant in the training and coaching of team members with their job duties, responsibilities, and safety.

SCHEDULE:
Monday to Friday 6:00PM
-2:30AM

Compensation - $65,000-$90,000

RESPONSIBILITIES AND DUTIES

Leadership

• Participate in the recruitment of new transportation team members
• Attend and participate in Leadership and Development training sessions
• Assist with the coordination of safety, team and other meetings
• Supervise and lead the delivery and service team in the absence of the Transportation Manager
• Create training plans and assist in the training of team members
• Resolve driver concerns in Transportation Manager’s absence
• Keep the Transportation Manager informed when team members are not meeting expectations
• Follow the progressive discipline process according to company policy
• Assist with the annual performance appraisal process
• Make compensation recommendations to Transportation Manager
• Ensure a safe and positive work environment in compliance with OHSA, company standards, local, provincial, and federal requirements, as well as ensuring there is an overall positive morale and respect among team members
• Act as a role model for following all company policies and procedures, including uniform and PPE requirements

Reporting and Budgeting

• Assist with all departmentally generated reports
• Contribute to development of the annual department budget preparation for SCC Management’s review and approval
• Accurately complete all necessary paperwork

Routing, Scheduling, Hours of Service and Maintenance

• Weekly schedule driver routes and re-routing as necessary to ensure route coverage
• Conduct route analysis and recommend saving opportunities to Manager
• Monitor driver hours of service via onboard system
• Conduct route observations to ensure Drivers are safely performing their duties as required by company and MTO standards (The numbers of observations per period are determined by the number of drivers at the SCC)
• Maintain driver qualification file
• Schedule truck maintenance and maintain fleet image
• Conduct accident investigations
• Coordinate deliveries and backhauls activities
• Assist the Transportation Manager with truck leasing meetings to ensure PMs are met to Domino’s standard and repairs are completed in a timely manner
• Perform other duties as assigned by leadership
• Monitor driver's performance and hold them accountable when performance is below expectations, using coaching and/or progressive discipline as needed
• Complete driver’s annual performance reviews
• Review driver’s lytx and logs and coach according to company
• Collaborate in driver onboarding and training

Customer Service

• Assist in answering Slice of Pie complaints
• Maintain positive customer relationships
• Review Customer Surveys

Miscellaneous

• Based on business needs and if qualified, drive a company commercial vehicle for a delivery when necessary
• Based on business needs and if qualified, drive a company commercial vehicle for service drop-off when necessary
• Other duties as assigned

• High School Diploma or GED, college or university diploma or degree preferred
• 3-5 years of documented transportation supervisory experience
• 2-3 years of route scheduling experience
• MS Office, SAP, Transportation Management Systems (TMS), computers, and scanner equipment/software
• Experience with Road Net considered an asset
• Valid AZ Driver’s License considered an asset
• Knowledge of Ministry of Transportation rules and regulations
• Knowledge of Hours of Service (HOS) regulations
• Possess a good working knowledge of Canadian geography, with the ability to navigate and coordinate routes
• Mechanical repair knowledge for trucks and trailers is an asset
• Intermediate Microsoft Office skills
• Excellent written and verbal communication skills
• Strong organizational skills and the ability to work on multiple tasks simultaneously with strong attention to detail
• Proactive attitude and takes initiative to prevent issues
• Team oriented and…