Service Technician

Job Requisition : 64521

Department: Manuf. & Operations ()

At Dover Fueling Solutions (DFS), we are taking fueling and convenience retail to the next level. We are passionate about cultivating excellence in everything we do, but what really fuels us is our people. They’re the heart of our company. As an employee, our promise to you is that you’ll work on new and innovative products and solutions, be mentored by managers and teammates who are collaborative, caring, and act with integrity, and have the opportunity to grow in ways that are meaningful to you.

Unique and interesting projects – both locally and globally – will challenge you and allow you to pursue different and rewarding career paths.

We are #Energized By Growth .

DFS is part of a legacy of leadership that spans back generations, made up of some of the most trusted, leading-edge brands in the industry. As part of Dover Corporation and with our talented, innovative, outstanding people, we are doing great things and redefining what is possible in fueling and convenience retail. Providing advanced fuel-dispensing equipment, including clean energy solutions, systems and payment, automatic tank gauging and wet stock-management solutions, DFS comprises the product brands of Wayne Fueling Systems, OPW Fuel Management Systems, Clear View, Tokheim, Pro Gauge, Fairbanks, LIQAL, AvaLAN, and Bulloch Technologies.

Headquartered in Austin, TX, DFS has a significant technology development and manufacturing presence worldwide, including facilities in Brazil, Canada, China, India, Italy, Poland, the Netherlands, the United Kingdom and the United States.

Transchem Group is a leader in providing car wash solutions and is part of the Vehicle Wash Solutions Division. Specializing in chemical development of car wash chemicals, powerful equipment, innovative technology, and effective customer support options, we help our valued customers run successful car washing businesses around the globe.

The Service Technician works in the field supporting our customers in the car wash industry. Through providing top-notch mechanical and technical support to our customers, this position has a positive impact on customer retention. This role reports directly to Service Manager providing hands-on equipment service for new installation projects as well as maintaining, troubleshooting and repairing existing equipment. Using exceptional knowledge of car wash equipment and chemistry is paramount to support our customers in running successful carwash businesses.

Key Accountabilities

• Conduct scheduled visits to customer’s locations to install new car wash equipment, perform repairs, inspections and/or service of carwash equipment
• Use mechanical aptitude and technical knowledge to install, modify or update equipment. This includes diagnosing, maintaining, repairing or adjusting equipment.
• Troubleshoot car wash equipment related to chemical, mechanical, electromechanical, electronic equipment and PLC controllers
• Identify parts needed at the customer site and issue requisitions and purchase orders
• Deliver products to customers as part of regular or emergency service visits
• Assist customers with product ordering/inventory management
• Maintain tools, test equipment and materials in an organized manner
• Adhere to company process and procedural standards such as:
  • immediate inputting of electronic reports
  • maintain company supplied vehicle and equipment
  • prepare detailed service and failure records
• Make recommendations to customers on a regular basis to improve customer revenues and reduce customer total costs
• Build and strengthen customer relationships that serve to retain, grow and gain accounts
• Communicate professionally with customers and internal team members in a timely fashion
• Train clients relating to use, operation, and maintenance of equipment
• Provide coaching and guidance to other technicians within the team to promote a positive and productive work environment

Education & Experience Required

• Preferred candidates will have direct experience working in the carwash industry
• Millwright, heavy truck mechanic, packaging mechanic, machine builder or service tech experience in other fields or other…