Program Manager Job Cambridge area,Ontario Canada,Management

Job Description

We’re looking for a Program Manager to lead cross-functional teams, manage risk, and deliver world-class customer solutions.

WHAT'S IN IT FOR YOU

Benefits:

Compensation: $128,000 to $176,000 CAD Annually

Annual Performance-Based Incentive Bonus

5% RRSP match

Stock purchase plan

Starting 3 weeks of vacation

Benefits package (health and dental) + $600 health spending account

Half-Day Fridays

Working on challenging engineering projects.

Continuous learning and career growth with global mobility opportunities.

A chance to contribute to something bigger - advancing the future of healthcare through automation.

Responsibilities:

Responsible for programs and large projects from receipt of purchase order through final installation and final customer acceptance.

Responsible for life cycle management of key customer programs and accounts:

Overall accountability for the entire program portfolio

Key customer contact at high level.

Continuity from project to project, site to site.

For selected programs, also reports to the Program Steering Committee.

Lead, manage and give direction to Senior Project Managers, Project Managers and Project Coordinators within assigned Project Portfolio

Foster and develop the project management team within given Program portfolio in a culture of teamwork and success. Utilize team resources in line with the project management strategy of consistently delivering customer solutions on time and on budget resulting in financial performance equal to or exceeding ASG Cambridge Systems Division business objectives.

Specific Responsibilities

Lead the program team to execute projects on schedule, at or below budget, delivering the contracted scope of work to all applicable codes and standards.

Key customer contact for escalations within Program Portfolio. Responsible for customer satisfaction. Maintain regular contact (verbal and written) with key customer representative(s), ensuring all key program events and issues are documented in writing.

Manage program risks, including:

Assessment and identification of risks.

Develop and implement Risk Mitigation Plan(s).

Forecasting.

Program Planning:

Develop suitable budget allocations for ATS labour and materials.

Oversee program schedule development and identify all critical path activities.

Conduct Initial Project Build Plan meeting.

Manage program resources. Ensure that adequate resources are assigned to all program tasks.

Program Financial Management:

Estimates revenue recognition by quarter, ensures timely invoicing, and monitors receivables for all projects under their direction.

Working with the Financial Analyst, ensure that all billings and invoicing are submitted on time. Ensure that all program deliverables are accomplished and supporting documentation is prepared for each program milestone payment. Obtain necessary FAT, SAT any other customer approvals needed to enable on-time payment, including final payment and program closure.

Program Forecasting – prepare accurate financial and resource forecasts. Prepare reports as required by ATS Management.

Team Leadership:

Demonstrate Extreme Ownership for all projects within their Program Portfolio

Encourage, lead, and mentor Program PM team to ensure overall continuity and efficiency is maintained at the highest level.

Lead by example.

Manage programs and program teams in accordance with all applicable ATS procedures. Ensure program teams follow the required procedures. Conduct regular team meetings and issue weekly program updates to the program team.

Coordinate the post project review process.

Share best practices.

Harmonization of practices.

Customer Relationship Management:

Customer advocate.

Deliver maximum customer satisfaction.

Develop long-term, enduring customer relationships.

Elevate customer issues when required to the next level of ATS management.

Partnership with ATS Account Manager to manage the customer.

Management Reporting:

Participate in the employee evaluation process as it relates to Project Managers assigned to the Program Manager.

Project Change Management:

Track all contract changes and prepare CORs (Change Order Requests) as needed.

Review and approve PM generated CORs prior to send Approval Pack for…


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