Functional Analyst - Digital Technologies

** Job Description
**** Functional Analyst – Digital Technologies
**** Rank P5
**** Scarborough, ON (Hybrid)
** The anticipated annual base salary for this position is $105,700 - $142,900. The salary offered will be based on the candidate’s experience, knowledge, skills and qualifications.

Toyota Canada Inc. (TCI) currently has an exciting opportunity for a Consultant, Functional Analyst - Digital Technologies. This full-time role reports to the Manager, Enterprise Business Solutions, Consumer & Dealer and serves as the functional lead for TCI’s Adobe Experience Manager (AEM) platform across enterprise-scale websites.

The successful candidate will act as the primary bridge between business stakeholders, Information Services (IS), and vendor partners, ensuring the AEM platform is stable, scalable, and aligned with TCI’s digital strategy and enterprise architecture. This role owns functional outcomes for the AEM platform while partnering closely with architects, developers, and managed service teams for delivery.
** What We’ll Bring:
***** Company & Culture
**** A hybrid work environment
* A work environment built on teamwork, flexibility and respect
* Professional growth and development programs to help advance your career
* A focus on respect for people and continuous improvement
* Summer Hours – condensed work week during the summer
*** Benefits
* *** Competitive compensation package including bonus
* Extended health care and dental benefits effective immediately
* Company pension plan with additional employer contributions
* Associate vehicle discount program
* Reimbursement programs (tuition & fitness)
* Paid holiday shutdown and competitive paid time off benefits
* Sabbatical leave program
** What You’ll be Doing:
***** AEM Platform Leadership
**** Serve as the functional platform lead for Adobe Experience Manager (AEM) across cross-functional initiatives.
* Define and maintain the AEM product and application roadmap in alignment with business priorities, architectural directions, and enterprise standards.
* Provide subject-matter expertise on AEM and Adobe capabilities to support strategic decision-making.
* Evaluate emerging technologies and product enhancements to maximize out-of-the-box capabilities and limit customization.
*** Platform Delivery & Operations
**** Lead the ongoing optimization of TCI’s Digital Asset Management and Content Management (AEM) platform to ensure stability, scalability, security and performance.
* Own functional oversight of AEM operations, including incident management, demand intake, platform performance, and data quality.
* Identify and prioritize platform enhancements to improve efficiency and business value.
* Coordinate platform upgrades, patches, and maintenance releases in partnership with IS teams and vendors, following established governance processes.
* Maintain application lifecycle documentation, inventory, and functional knowledge base.
* Ensure business users are supported through defined operational processes and cycles.
* Engage in daily scrums, status meetings, and technical discussions to share updates and provide expertise that supports and guides technical decision-making and resolution.
*** Business Analysis & Agile Delivery
**** Lead end-to-end business requirements management for AEM initiatives, from intake through delivery.
* Partner with business stakeholders, IS teams, and managed service providers (AMS) to define scope, business outcomes, and delivery approach.
* Elicit and document requirements for complex initiatives, including integrations, migrations, and localization.
* Translate business needs into clear, well-structured Agile user stories, ensuring completeness and acceptance criteria.
* Review and validate stories and functional designs to support efficient delivery.
*** Solution Design, Testing & Quality
**** Produce and maintain functional and solution design artifacts, including workflows, conceptual models, and high-level architecture diagrams.
* Collaborate with enterprise architects and delivery teams to ensure solutions are scalable, right sized, and sustainable.
* Lead functional input into testing strategy, test scenarios, and support system integration…