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Cybersecurity Systems Engineer

Concierge Security Engineer

Job in Cambridge, Ontario, Canada
Listing for: Arctic Wolf
Full Time position
Listed on 2026-01-12
Job specializations:
  • IT/Tech
    Cybersecurity, Systems Engineer
Job Description & How to Apply Below
Position: Concierge Security Engineer 2

At Arctic Wolf, we're not just navigating the cybersecurity landscape - we're redefining it. Our global team of dedicated Pack members is driving innovation and setting new industry standards every day. Our impact speaks for itself: we've earned recognition on the Forbes Cloud 100, CNBC Disruptor 50, Fortune Future 50, and Fortune Cyber 60 lists, and we recently took home the 2024 CRN Products of the Year award.

We’re proud to be named a Leader in the IDC Market Scape for Worldwide Managed Detection and Response Services and earning a Customers' Choice distinction from Gartner Peer Insights
. Our Aurora Platform also received CRN’s Products of the Year award in the inaugural Security Operations Platform category. Join a company that’s not only leading, but also shaping, the future of security operations.

Our mission is simple:
End Cyber Risk. We’re looking for a Concierge Security Engineer 2 to be part of making that happen.

About the Role:

The Concierge Security Engineer 2 (CSE2) is a key member of the Concierge Security Team that delivers world-class Arctic Wolf security services. The CSE2 supports the technical relationship with their assigned customers and leverages their skills and expertise to fulfill key responsibilities.

As a Concierge Security Engineer 2, you will:

  • Create and maintain an outstanding partnership with customers;
  • Support the direct delivery of Arctic Wolf network and endpoint security solutions to customers, including tasks such as investigating security events, and configuring, troubleshooting and verifying data sources;
  • Action or escalate customer requests for guidance, information or support in a timely manner, including coordinating efforts with other teams, as needed.
  • Proactively interact and communicate with internal and external stakeholders.

    • The CSE2 role combines aspects of an IT Security Analyst, a Security Architect, and an Incident Response Consultant. A successful CSE2 possesses strong technical aptitude and an ability to communicate, educate, and share information effectively with non-technical people.

    Who You Are:

    You thrive in fast-paced environments and have a positive can-do attitude. You are a critical thinker that continually learns and can navigate uncertainty. You enjoy working with customers and in a team, are an excellent communicator, and are able to easily interact with a variety of people, personalities and technical skill levels. Above all, your passion for cybersecurity and partnering with customers shows in everything you do!

    Your experience could look like:

  • 1-5 years of experience in a hands-on security role with a good knowledge of security architecture
  • Degree or diploma in a relevant field, or certifications and experience equivalent
  • Strong partnering and relationship building skills in a professional context
  • Strong communication skills, both written and verbal
  • Strong analytical and problem-solving skills

    • Additional skills and experience:

  • Security testing and forensics tools
  • Malware analysis
  • Scripting/Coding experience
  • Incident response
  • Authentication and identity management
  • Risk management, assessment and common compliance frameworks
  • Penetration testing and attack simulation

    • About Arctic Wolf

    At Arctic Wolf, we foster a collaborative and inclusive work environment that thrives on diversity of thought, background, and culture. This is reflected in our multiple awards, including Top Workplace USA ),
    Best Places to Work – USA ),
    Great Place to Work – Canada ),
    Great Place to Work – UK (2024), and Kununu Top Company – Germany (2024). Our commitment to bold growth and shaping the future of security operations is matched by our dedication to customer satisfaction, with over 7,000 customers worldwide and more than 2,000 channel partners globally. As we continue to expand globally and enhance our technology, Arctic Wolf remains the most trusted name in the industry.

    Our Values

    Arctic Wolf recognizes that success comes from delighting our customers, so we work together to ensure that happens every day. We believe in diversity and inclusion, and truly value the unique qualities and unique perspectives all employees bring to the organization. And we appreciate that—by…

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