Partner Success Manager

Meal Suite, an Inc. 5000 Fastest-Growing Company, is a privately owned SaaS organization comprising 200+ team members across the globe, with hub locations in Cambridge, ON, Canada, Dallas, TX, USA, and Ho Chi Minh City, Vietnam. Our suite of end-to-end foodservice technology solutions helps professionals across healthcare and aging services streamline their operations, save time, reduce food waste, and meet regulatory requirements, so they can focus on what matters most: improving the quality of patient and resident care.

We’re looking for our next Partner Success Manager to join our Partner Relations team. Reporting to the Manager, Strategic Partnerships, you’ll be building bridges with our partners and providing top-notch partner-client support as they navigate the finer points of our foodservice technology solution.

A day in the life as a Partner Success Manager:

• Collaborate cross-functionally – work with various internal teams to assist with successful project executions that align with partner goals, all in collaboration with the Manager, Strategic Partnerships.

• Develop partner relationships - Build, maintain, and grow partner relationships with stakeholders and assist in reinforcing the value delivered to and realized by Meal Suite Partners

• Oversee customer & partner account management – consult, create, and process quotations and sales orders (partner dependent), lead and report on partnership sales, conduct executive partner business reviews, and hold consultive calls and meetings for new new upsells while introducing new product features as they are released

• Bring partners up to speed on our product – provide demonstrations and consultive services to partner sales teams and/or end clients on Meal Suite product offers and assist as a point of contact for potential issues and escalations

• Ensure strategic vision and meet goals – participate in both internal and external meetings to collaborate and provide support, education, & strategic alignment

If the below describe your knowledge, experience and character, this role could be for you:

• I have knowledge of foodservice, healthcare, or senior living industries, or a combination of all three.

• I gained my knowledge through 2+ years of direct experience in working with culinary (preferably in senior living) and with executive leadership teams, or a combination of both.

• I am familiar with contract negotiation, revenue-sharing models, and joint go-to-market strategies.

• I have experience in healthcare and senior living foodservice operations,

• I have experience with CRM tools, such as Salesforce, Hubspot, or something similar.

• I’m familiar with partner management, customer success, or account management practices, preferably in SaaS or with foodservice technology.

• I’m exceptional at communicating and have excellent presentation skills

• I get most excited about collaborating with others, taking initiative for my work, being accountable, and driving results

• I’m willing to occasionally travel and have a valid passport and no travel restrictions that limit my ability to cross the border between Canada and the USA

• I thrive in an agile environment that is constantly changing and encourages team members to collectively collaborate and communicate

• I love to be directly involved in projects and initiatives that offer continued learning and endless opportunity to express my ideas and build my leadership skills

We know imposter syndrome can be REAL when applying for a new role, but please don't let the confidence gap prevent you from taking a leap and applying for your dream job. Your future self will thank you!

More to love about working at Meal Suite:

We are passionate people that care about others. The heart of what we do comes down to our mission to Deliver smiles and satisfaction to the continuum of care through an all-in-one foodservice management technology. Learn more about what we do here.

We’ve built a progressive culture that values teamwork and innovation. We listen to all voices and entrust team members with tasks that make a significant impact on the communities we serve.

We’re growing sustainably. A career with Meal Suite offers the innovation and agility of a…