Deputy Manager

Deputy Manager

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Lead the daily operation of the store, ensuring smooth, safe, and legally compliant processes at all times

Implement store operations strategy to support sales growth and a great customer experience

Ensure store labour is effectively deployed within budget to meet service and trading needs

Monitor and manage performance against key KPIs, including sales, margin, cost control, and compliance

Take ownership when acting as the most senior leader on site, ensuring store standards, safety, and service are maintained

• Lead the daily operation of the store, ensuring smooth, safe, and legally compliant processes at all times
• Implement store operations strategy to support sales growth and a great customer experience
• Ensure store labour is effectively deployed within budget to meet service and trading needs
• Monitor and manage performance against key KPIs, including sales, margin, cost control, and compliance
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Take ownership when acting as the most senior leader on site, ensuring store standards, safety, and service are maintained

• Inspire, support, and challenge your team to deliver their best through clear direction and coaching
• Foster a positive, collaborative team culture – lead by example and live Selco’s values every day
• Manage, brief, and develop direct reports, including recruitment, induction, and ongoing performance reviews
• Empower colleagues to make decisions, encouraging ownership and accountability at all levels
• Recognise great performance and support your team through change with strong communication and clarity

• Set the tone for outstanding service, aligned with our value of being brilliant for our customers
• Support colleagues in resolving customer issues quickly and effectively, balancing customer satisfaction with business needs
• Promote a seamless, hassle‑free experience across the trade counter, warehouse, yard, and delivery service

• Ensure all health & safety processes are followed and that colleagues feel confident and supported in working safely
• Take ownership for daily checks, incident reporting, and issue resolution, escalating where appropriate
• Act as key holder, responsible for store security, vehicle checks, and opening/closing procedures
• Be the primary first aider when on duty

• Colleague Discount – Enjoy discounts at Selco and other Grafton Group businesses to help with home improvements.
• Holiday Buy Scheme – Purchase extra holiday and spread the cost over 12 months.
• Paid Volunteer Leave – Take time off to give back to a cause close to your heart.
• Enhanced Family Leave Pay – Extra support for maternity, paternity, adoption, and fertility treatments.
• Free Breakfast – Start your day right with access to our in‑store and office pantries.
• Apprenticeships & Career Development – Learn, grow, and take your career to the next level.
• Refer a Friend Bonus – Know someone great? Earn a bonus when they join our team!

• Enhanced Pension Scheme – We match every 1% above the statutory 5% that you contribute.
• Early Pay – Access your earned wages before payday when you need them.
• Profit‑Based Bonus Scheme – We work hard and celebrate success with yearly bonuses of up to 25% of salary.
• Sharesave Scheme – Share in the success you help create! Save from just £5 a month and have the option to become a Grafton Group Plc shareholder.
• Retail & Leisure Discounts – Save on groceries, restaurants, cinema tickets, theme parks, utilities and more!

• Private Medical Insurance – We cover the cost of a plan that allows you access private health treatments.
• Health Cash Plan – We cover the cost of a plan that lets you claim cash back on everyday medical treatments like dental, optical, and prescriptions. Plus, access video consultations with a GP.
• Employee Assistance Programme – Free and confidential support, including counselling, financial guidance, and legal advice.
• Life Assurance – Protection for your loved ones should the unexpected happen.
• Gym Discounts – Save up to 25% at hundreds of health clubs nationwide.
• C…