Account Executive - Case Handler

Base pay range

Are you a people‑person who loves a fast‑paced environment and making things happen? Do you thrive on juggling tasks, hitting targets, and being part of a motivated, high‑performing team?

We are looking for an Account Executive – Case Handler to join our team.

You will be the go‑to person for clients and customers, managing cases, keeping communication smooth, and ensuring fast, efficient resolutions. Every day is different, and every day you will make an impact!

This is a full‑time, permanent position based at our Camberley office.

• Take ownership of a caseload, managing and reviewing cases efficiently
• Be the key point of contact via phone and email for clients and customers
• Collaborate with the enforcement team to resolve case inquiries quickly
• Hit deadlines and maintain high service standards
• Prepare reports and handle invoicing

• Excellent written and verbal communication skills – confident and professional in every interaction
• Solution‑focused mindset with the ability to handle challenges proactively
• Highly organised and able to manage a busy, varied workload efficiently
• Strong team player who thrives in a collaborative environment
• Proficient in Microsoft Office (Word, Excel, Outlook and Teams)

• Discretionary monthly bonus scheme
• 25 days holiday + Bank Holidays
• Enhanced Maternity and Paternity Package (subject to eligibility criteria)
• Healthcare Cash Plan
• Staff benefits designed to suit your lifestyle, from discounts on high street and online shopping to travel, socialising and wellbeing
• Pension Scheme

If this sounds like the job for you, please apply and a member of our recruitment team will be in touch.

Marston Holdings Limited is a parent company formed of eight brand entities that each specialise in key areas of our overarching business. In a nutshell, we are the UK’s largest judicial services company and pioneers in clean air technology, offering services that support local and central government, utilities, and private sectors through the delivery of market‑leading integrated technology‑enabled solutions from design and implementation to management and recovery.

New starters will be subject to clearance through the Disclosure and Barring Service. In addition, the post holder is expected to keep the Company updated if their personal circumstances change.

We are an equal‑opportunity employer, which means we’ll consider all suitably qualified applicants regardless of gender identity or expression, ethnic origin, nationality, religion or beliefs, age, sexual orientation, disability status or any other protected characteristic. We recruit and develop our people based on merit and their passion for creating better outcomes, and we’re committed to creating an inclusive environment for all employees.