Resource & CRM Administrator

Resource & CRM Administrator at Globe Traders - Web Marketing Solutions

A busy consultancy that partners with high-profile brands is offering a fabulous new opportunity for a Resource & CRM Administrator to join their small team. This position reports to the Head of Operations and is a key role as the main administrator of the Salesforce CRM system, ensuring data is reviewed and up to date, providing project administration and process support and reporting to the business.

• Working with consultants to provide CRM administrative support, adding new and updating existing opportunities, projects and key information.
• Ensuring all key reporting metrics within the CRM are up to date.
• Maintaining up-to-date associate consultant records on the CRM.
• Managing the sign-off of associate consultant invoices against project deliverables, liaising with the finance manager at month end.
• Liaising with clients and the Programme Manager when required, to coordinate workshop timings, resources and systems.
• Managing project start and close dates across software platforms.
• Proactively identifying any resourcing challenges or gaps to help protect revenue and being a key point of contact with associates regarding ongoing availability for future projects.
• Managing intranet project sites, including SharePoint access permissions.
• Assisting the Head of Operations with tasks or projects that may arise across the business.
• Providing holiday cover for the Programme Coordinator and supporting workload.

• Current knowledge and experience in Salesforce.
• Great interpersonal skills with ability to form strong relationships.
• Excellent planning and organisational skills.
• A confident team player with good self-awareness.
• Strong commercial awareness.
• Good written and verbal communication skills.
• Strong MS Office skills.

• £36-38K + yearly discretionary bonus.
• Hybrid working 3/2 Camberley Office/Home.
• Health scheme including immediate family.
• Life Assurance.
• 5% company pension contribution (rising to 8%).
• 25 days annual leave (rising to 30 days with length of service).
• Monday to Thursday 9:00am to 5:30pm 1 hour lunch, 9:00am to 4:15pm Friday.