Line Service Manager

Overview

Position Mission:
The Line Service Manager is responsible for ensuring the daily departmental goals are met, the highest service quality is maintained, areas for improvement are quickly identified, and process improvements are efficiently implemented. They will lead the Line Service Technician team to achieve department goals and maintain team morale and mission focus.

• Oversight of the Line Service Department and Line Service Technicians.
• Maintain FBO/Line Service practices and procedures that contribute to a safe and positive work environment while demonstrating Sun Air Jets values.
• Lead and assign training for new Line Service Technicians to ensure awareness of regulations, procedures, and Company policies, and keep training records up-to-date.
• Ensure proper staffing and delegate work assignments for all Line Service workers. Monitor and update daily aircraft arrivals and departure requirements.
• Supervise ramp, hangar, and fuel storage facility activities to ensure safe, efficient, and timely service delivery to our customers.
• Oversees facility management and maintenance needs.
• Communicate work progress, safety, and escalated issues with the Director of Safety and FBO Operations.
• Coordinate with Customer Service Department to ensure customer experience needs are met and customer escalations are resolved timely.
• Operate fuel trucks, tugs, baggage handling and various other pieces of equipment as needed.
• Comply and enforce employee adherence to company policy, procedures and safety standards.
• Performing other duties as assigned relating to Line Service Department business and in accordance with direction from the Director of Safety and FBO Operations.

• Maintain educated and knowledge of aviation operations and regulatory changes
• Ability to lead and motivate team to achieve individual and team deliverables and goals
• Valid driver’s license and approved driving record
• Ability to work with a variety of equipment and vehicles
• Attention to detail and high level of accuracy
• Strong interpersonal skills, the ability to resolve conflict, and promote teamwork
• Comply and drive team adherence to company policies and procedures
• Computer literate with intermediate experience using Microsoft office products
• Experience with NATA’s Professional Line Service
• Passion for aviation and a positive attitude!

The employee’s primary workstation is located at the Camarillo Airport in an outdoor environment on airport ramps, inside aircraft hangars, and occasionally inside a standard office environment. The noise level in the work environment is usually quiet to moderately noisy while in the office and may be loud to very loud when working outdoors requiring the use of hearing protection. Weather conditions will vary.

In support of various duties, the employee may occasionally travel to various company functions and events appropriate to management.

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. This position is active and requires employees to be able to move about outside to lift baggage, utilize heavy equipment, and inside the office location to access cabinets, office machinery, or conduct inspections of the work area, which may require the use of a ladder or step stool.

The employee must occasionally lift and/or move items not to exceed 50 pounds.

Hourly Range: $33-$35

Sun Air Jets benefits package includes competitive hourly pay (plus tips), 401K with an employer match, health insurance (medical, dental, vision) mostly paid for by the company, and paid time off (vacation, sick, and holiday).

Disclaimer: This job description is not intended to be all-inclusive. The employee may be required to perform other related duties as necessary to meet the ongoing needs of the organization.

Equal Employment Opportunity: Sun Air Jets is an Equal Opportunity Employer. We make employment decisions based on merit, qualifications, and abilities, and without regard to race, color, religion, sex (including pregnancy, childbirth, breastfeeding, or…