Line Service Manager

Position Mission

The Line Service Manager is responsible for ensuring the daily departmental goals are met, the highest service quality is maintained, areas for improvement are quickly identified, and process improvements are efficiently implemented. In addition, they will lead the Line Service Technician team to achieve department goals and see that the team’s morale stays up and mission focused.

Reasonable accommodations may be made to enable qualified individuals with disabilities to perform essential job functions.

• Oversight of the Line Service Department and Line Service Technicians.
• Maintain FBO/Line Service practices and procedures that contribute to a safe and positive work environment while demonstrating Sun Air Jets values.
• Lead and assign training for new Line Service Technicians to ensure they are aware of appropriate regulations, procedures, and Company policies as well as keeping up-to-date and accurate training records.
• Ensure proper staffing and delegate work assignments for all Line Service workers. Monitor and update daily aircraft arrivals and departure requirements.
• Supervise ramp, hangar, and fuel storage facility activities to ensure safe, efficient, and timely service delivery to our customers.
• Oversee facility management and maintenance needs.
• Communication of work progress, safety, and escalated issues with the Director of Safety and FBO Operations.
• Ensure proper staffing and delegate work assignments for all Line Service workers. Monitor and update daily aircraft arrivals and departure requirements.
• Coordinate with Customer Service Department to ensure customer experience needs are met and customer escalations are resolved timely.
• Operate fuel trucks, tugs, baggage handling and various other pieces of equipment as needed.
• Comply and enforce employee adherence to company policy, procedures and safety standards.
• Performing other duties as assigned relating to Line Service Department business and in accordance with direction from the Director of Safety and FBO Operations.

• Maintain educated and knowledge of aviation operations and regulatory changes
• Ability to lead and motivate team to achieve individual and team deliverables and goals
• Valid driver’s license and approved driving record
• Ability to work with a variety of equipment and vehicles
• Attention to detail and high level of accuracy
• Strong interpersonal skills, the ability to resolve conflict, and promote teamwork
• Comply and drive team adherence to company policies and procedures
• Computer literate with intermediate experience using Microsoft office products
• Experience with NATA’s Professional Line Service
• Passion for aviation and a positive attitude!

The employee’s primary workstation is located at the Camarillo Airport in an outdoor environment on airport ramps, inside aircraft hangars, and occasionally inside a standard office environment. The noise level in the work environment is usually quiet to moderately noisy while in the office and may be loud to very loud when working outdoors requiring the use of hearing protection. Weather conditions will vary.

In support of various duties, the employee may occasionally travel to various company functions and events appropriate to management.

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. This position is active and requires employees to be able to move about outside to lift baggage, utilize heavy equipment, and inside the office location to access cabinets, office machinery, or conduct inspections of the work area, which may require the use of a ladder or step stool.

The employee must occasionally lift and/or move items not to exceed 50 pounds.

Houly Range: $33-$35

Sun Air Jets benefits package includes competitive hourly pay (plus tips), 401K with an employer match, health insurance (medical, dental, vision) mostly paid for by the company, and paid time off (vacation, sick, and holiday)

This job description is not intended to be all-inclusive. The employee may be required to…