Wholesales Sales Representative

Overview

Summary:

Sales Representative is responsible for handling wholesale customer accounts and negotiating sales at Glass House cultivation facilities.

Responsibilities include:

• Handle customer relationships with patience and integrity
• Strong focus on Glass House recognition and reputation within the industry
• Provide excellent customer service representing Glass House values and standards
• Continuously improve process and communication
• Work with customers to understand their specific needs and product usage
• Keep accurate records pertaining to inventory and account notes
• Conduct sales on site to ensure smooth delivery
• Maintain all contacts within CRM
• Track all sales interactions clearly and intelligibly in CRM
• Vet all customers for full DCC compliance, and maintain organization of all documentation
• Create customer wide e-mail information blasts to update on pricing/strains and any Glass House Farms news
• Coordinate transportation of product to internal supply chain customers
• Input Sales Orders in Business Central
• Send test results and product information to customers upon request
• Send invoices to customers and AR updates
• Support Sales Team in hitting monthly and quarterly sales goals
• Follow proper accounting procedures for sales, working closely with Finance and Inventory teams
• Provide Accounting department with assistance on AR, consignment, and billing

Required:

• Attention to detail
• Ability to work under pressure and meet tight deadlines
• Ability to work in a logical, systematic manner
• Must be personable, organized and have a meticulous attention to detail
• Ability to problem solve and improvise
• Strong people skills and flexibility within a team
• Ability to conduct professional communication via phone, text, and email
• Solid experience with CRM software (e.g. Salesforce, Zoho CRM or Hub Spot) and MS Office (particularly MS Excel)

• Must be a self-starter with minimal supervision, able to work independently and in a team environment
• This position requires a 40-hour minimum work week
• Willingness to work weekends

• Ability to work in conditions typically found in a greenhouse with high humidity and varying temperatures, with a fair amount of moisture present
• Ability to exert up to 15-50 pounds occasionally in order to lift and move product
• Ability to balance, reach grasp while climbing on a step stool and/ or ladder
• Ability to crouch, grasp and lift product above shoulders in order to lift product from the floor properly
• Ability to be on feet while performing job responsibilities

Reasoning Ability

Computer Skills

To perform this job successfully, an individual should have knowledge of the following software applications:

• Internet software
• Microsoft Office
• Excel (intermediate)