Guest Experience Lead | Camarillo

Overview

Guest Experience Lead | Camarillo | Contract – lululemon

The Guest Experience Lead is responsible for ensuring all guests receive a quality in-store experience. They oversee or provide technical product education that articulates the value of our product and brand to meet the unique needs of each guest. The Guest Experience Lead is part of the store leadership team, responsible for driving store performance on the floor through guest experience and team achievement of daily sales or unit targets.

They provide input to team member performance evaluations, recommendations into store hiring decisions, and act as Supervisor on Duty (SOD) when leading the floor.

• Bring the lululemon guest experience framework to life, leading from the floor to establish an exceptional and inclusive guest experience.
• Continuously assess the level of guest connection and technical product education, ensuring every guest receives technical product education and assisting guests when needed (e.g., when other team members are unavailable).
• Move dynamically and lead from the floor as the Supervisor on Duty to assess and fulfill the needs of the business, team, and guests.
• Conduct preparation activities to ensure in-store readiness for guests and maintain operational excellence of the store throughout shift.
• Open and close the store in accordance with opening and closing procedures.
• Review and interpret daily business data and metrics to track progress toward sales goals and motivate the team to drive results.
• Participate in the store’s hiring process, including recruitment, selection and hiring recommendations, onboarding, and training.
• Address team member performance and support ongoing learning and development with direct feedback, in-the-moment recognition, coaching, demonstrations, and hands-on experiences.
• Contribute to a respectful and inclusive team by establishing supportive working relationships and engaging with team members to create a fun and productive environment.

• Must be legally authorized to work in the country in which the store is located
• Must have the ability to travel to assigned store with reliable transportation

• The work schedule can vary based on store needs
• Shifts are typically scheduled: mornings, afternoons, evenings, weekends, and holidays
• During peak periods or special events, schedules may include early mornings or late nights

• 1 year of retail or customer experience (e.g., guest resolution, navigating difficult conversations)
• Some experience in leading, mentoring, or delegating with others

• Education:
  
  High school diploma/GED/equivalent, or above
• Experience:
  
  1 year of retail/sales leadership experience (supervisor or people management not necessary; examples: leading delegated tasks, mentoring or assisting peers)
• For Experiential stores with food/beverage service only:
  Food safety and/or liquor service certification

• Inclusion & Diversity:
  Creates/supports an inclusive environment that values differences
• Integrity:
  Behaves in an honest, fair, and ethical manner
• Guest
  
  Experience:
  
  Actively creates an inclusive, high-caliber experience for every guest through the team
• Leadership:
  Leads and inspires others; motivates, empowers, develops, and directs people
• Collaboration and Teamwork:
  Works productively with others to achieve goals
• Decision Making/Problem Solving:
  Uses logic to evaluate options and make effective decisions
• Adaptability/Agility:
  Navigates change in a fast-paced environment
• Interactive Communication:
  Conveys information effectively when interacting with others

• Work involves moving through the store with bright lights and loud music
• Work is done as part of a team, sometimes independently, and may involve using computers or other devices
• May involve moving boxes weighing up to 30 lbs
• For Experiential stores with food/beverage service:
  May involve using kitchen equipment and exposure to heat to prepare food or beverages

Base Pay Range
: $24.00 - $27.61/hour, subject to minimum wage in the location

Target Bonus
: $2.00/hour

Total Target Base Pay Range
: $26.00 - $29.61/hour

lululemon’s compensation offerings are pay-for-performance and market-based. Base pay may vary depending on knowledge, skills, experience, and internal equity. Eligible for our competitive bonus program, subject to program requirements.

Additional benefits may include: extended health and dental, paid time off, retirement plan matching, employee discount, fitness & yoga classes, parental support, development programs, and more. Eligibility requirements apply. The Company reserves the right to modify benefits at any time.

• Mid-Senior level

• Full-time

• Other

• Retail