IT Systems Specialist; Temp

Johanson Technology Inc. (JTI) is looking for an IT Systems Specialist. The IT Systems Specialist is a pivotal member of the IT Team, with the primary responsibility of delivering technical support to end users. This role involves troubleshooting and resolving a wide range of hardware and software issues and supporting Johanson Technology's employees and systems.

Hourly Rate (Non-Exempt): $26.00 – $31.00 per hour (DOE)

Work Schedule (Monday-Friday): 8:00 a.m. – 5:00 p.m.

• Medical (HMO/PPO/HSA)
• Dental (HMO/PPO)
• Vision
• Company Paid Basic Life Insurance
• Supplemental Life Insurance
• Paid time off (i.e. Vacation, Sick, Holiday, and Bereavement)
• 401k Savings plus company match
• Tuition Assistance

• High School Diploma or GED.
• At least two (2) years of IT support in an environment that uses Microsoft 365 and includes troubleshooting Outlook, Word, and Excel.
• At least two (2) years of experience troubleshooting, upgrading, and replacing computer hardware components.
• At least one (1) year of experience configuring networked devices to be used on a TCP/IP network.
• At least one (1) year of experience installing, configuring, and troubleshooting Microsoft Windows 10 and 11.
• Configuring apps and working with advanced settings on smartphone OSes such as iOS and Android.
• Proficiency in documenting support activities, incident reports, and solutions for future reference.

• An Associate's and/or Bachelor's Degree in Information Technology or a related field.
• Knowledge of data backup and recovery procedures, including familiarity with backup software, data restoration, and best practices for backing up different types of data.
• Knowledge of scripting languages such as Power Shell and Python for automating routine IT tasks.
• Possession of relevant IT certifications such as Microsoft Certified Desktop Support Technician (MCDST), Microsoft 365 Fundamentals (Exam MS-900), and Microsoft Certified:
  Identity and Access Administrator Associate (Exam SC-300).
• Configuring and deploying Avaya VOIP desk phones.
• Supporting IT equipment in a manufacturing environment.
• Communicate in Spanish

• Manage Microsoft Entra  and groups, Exchange Online mailboxes, and SharePoint site permissions.
• Assist senior IT administrators with purchases, updates, backups, troubleshooting, and server maintenance.
• Follow IT documentation and procedures to ensure accurate task completion.
• Complete daily, weekly, and monthly duties including backup validation and helpdesk ticket resolution.
• Support IT service rollouts, decommissioning projects, and infrastructure changes.
• Install, configure, and troubleshoot network devices including printers, VOIP phones, and managed switches.
• Deploy ethernet cabling from patch panels to wall mounts and networked devices.
• Configure VPN client software and provide remote user support.
• Coordinate with HR and department managers on employee onboarding and offboarding processes.
• Manage helpdesk tickets to completion and elevate issues when necessary.
• Configure and troubleshoot Android and iOS mobile devices.
• Setup, configure, and maintain workstations while tracking IT asset inventory.
• Contribute to IT documentation, inventory, and user training materials using Hudu, Microsoft 365, and Teams.
• Diagnose and maintain factory machine computers including legacy Windows systems (95, 98, NT, 2000).
• Maintain clean and organized work areas.
• Perform additional duties as assigned.

• While performing the duties of this job, the employee is regularly required to sit; use hands to handle or feel and talk or hear.
• The employee is frequently required to reach with hands and arms.
• The employee is occasionally required to stand; walk and stoop, kneel, crouch, or crawl.
• The employee must frequently lift and/or move up to 10 pounds and occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus.
• Alternative or combined skills in understanding, counseling, and/or influencing people are important in achieving job objectives, causing action, understanding others, or changing behavior; and, skills of persuasiveness or assertiveness, as well as sensitivity to the point of view of others.
• Performs a wide range of tasks as dictated by variable demands and changing conditions.
• Free to plan work assignments and schedule to meet long-term goals and objectives.
• Performs a wide range of complex tasks with little predictability as to their occurrence.
• Relates sensitive information to diverse groups.
• Must work with diverse groups to obtain consensus on complex issues.
• Must independently apply abstract principles to solve complex conceptual issues.
• Must independently manage a large group of performing varied tasks.
• Must write letters to explain complex issues.
• Persuade or explain complex issues in person or by phone.