Desktop Support

Description

Provide local client IT support for the customers programs Installing hardware/software, perform hardware refreshes, and manage break‑fix of hardware/software.

• Desktop
• Windows 10
• Troubleshooting
• Technical support

• Respond to all tickets assigned to the site’s deskside support group and resolve issues efficiently and effectively.
• Research and utilize necessary resources to troubleshoot new problems while escalating those that cannot be resolved.
• Record and track interactions with end‑users and related activities in the service desk tool.
• Create Knowledge Base articles as repetitive issues arise.
• Provide site IT support encompassing:
  • PC configuration and troubleshooting – OS, hardware, and software;
  • PC maintenance/preventative maintenance;
  • PC replacement (tech refresh);
  • Network cabling activities, where applicable;
  • Printer installation, networking, configuration and troubleshooting;
  • New user setup on Active Directory network;
  • Support for client applications;
  • Troubleshooting phone issues that Service Desk cannot resolve and escalates to local support;
  • Support for peripherals such as monitors, scanners, external hard disks, USB devices, keyboards, mice, etc.;
  • Maintain department loaner equipment and administer checkout process;
  • Review and record daily event logs;
  • Call software and hardware vendors to request service regarding defective products;
  • Support equipment used in conference rooms and auditorium.
• Provide IT support for all local systems/applications.
• Perform project work as directed LA Regional Team.
• Be an essential part of the LA Region IT Team supporting multiple sites.
• Work closely with local site and with other team members using approved tools and reporting mechanisms to ensure that we follow the policies and procedures that have been put into place to ensure a safe, secure, updated computing environment.

Entry Level

This is a Contract to Hire position based out of Camarillo, CA.

The pay range for this position is $25.00 – $35.00/hr eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:
Medical, dental & vision, Critical Illness, Accident, and Hospital, 401(k) Retirement Plan – Pre‑tax and Roth post‑tax contributions available, Life Insurance (Voluntary Life & AD&D for the employee and dependents), Short and long‑term disability, Health Spending Account (HSA), Transportation benefits, Employee Assistance Program, Time Off/Leave (PTO, Vacation or Sick Leave).

This is a fully onsite position in Camarillo, CA.

This position is anticipated to close on Jan 22, 2026.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.