Optometric Technician

Join us as an Optometric Technician at Lens Crafters
!

Store #: 002267 Lens Crafters Position: Part‑Time

Lens Crafters is a place for visionaries. We pair state‑of‑the‑art technology with a truly personal approach to eye care. As part of Essilor Luxottica, we serve over 200,000 employees worldwide driving the future of optical care.

The Optometric Technician creates exceptional value by delivering the Lens Crafters Experience. You will ensure patients receive the highest quality optometric care and help link the doctor and retail functions for flawless execution of the patient experience.

• Display a professional image and greet patients promptly with a smile
• Answer the telephone in a friendly and courteous manner
• Assist the optometrist in eye examinations, obtaining medical history and preparing patients for exams
• Perform tests to aid accurate diagnosis and treatment, asking open‑ended questions about relevance to the patient
• Review prescriptions and patient information carefully and consult with staff when necessary
• Show patience and courtesy to indecisive or difficult customers/patients
• Perform work accurately and thoroughly despite time pressure and patient volume
• Identify situations involving unsatisfied patients and act quickly for effective resolution
• Demonstrate knowledge of appointment book/scheduling procedures and computer operation
• Handle and file all patient records in an organized manner in accordance with HIPAA
• Support exam retention through NEE calls, 24‑hour confirmation calls, and no‑show callbacks
• Place contact lens trial orders, maintain a neat contact lens room, and ensure no expired contacts
• Use the CIAO system to input customer/patient data, insurance information, and eye‑care services accurately
• Maintain a safe working environment for all associates, customers and patients
• Support visual merchandising compliance in exam lanes, assessment room and contact lens area
• Adapt to various examination scenarios and remain personable with patients and staff
• Perform all pre‑examination testing with accuracy and explain measurements to patients
• Provide coaching and guidance to patients about contact‑lens care and handling
• Maintain and disinfect equipment and provide clinical support to the optometrist as needed
• Monitor and maintain inventory of supplies and contact lenses in exam rooms
• Support retail as capacity and patient demand allow

• High school graduate or equivalent
• Minimum one year of strong customer‑service skills (internal or external)
• Leadership, strong communication, and active listening skills
• Problem‑solving, organizational, and interpersonal abilities
• Ability to assess priorities and manage multiple tasks in a fast‑paced environment
• Ability to work autonomously and possess office‑environment knowledge
• Strong basic math skills

• Experience in retail and/or optical settings
• Experience in healthcare settings

Our compensation package includes a base pay plus competitive bonus and/or commission plans, health‑care benefits, retirement savings, paid time off, and employee discounts.

Essilor Luxottica complies with all applicable laws related to the application and hiring process. If you would like to provide feedback regarding an active job posting, or if you are an individual with a disability who would like to request a reasonable accommodation, please call the Essilor Luxottica Speak Up Hotline at 844‑303‑0229 or email HRC

We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, gender, national origin, social origin, social condition, being perceived as a victim of domestic violence, sexual aggression or stalking, religion, age, disability, sexual orientation, gender identity or expression, citizenship, ancestry, veteran or military status, marital status, pregnancy (including unlawful discrimination on the basis of a legally protected pregnancy or maternity leave), genetic information or any other characteristics protected by law.

Native Americans in the US receive preference in accordance with Tribal Law.