Customer Service Agent

Location: USA - Fontana, Slover Ave

Division: Solutions

Job Posting

Title:

Customer Service Agent - 104634

Time Type: Full Time

The Customer Service Agent, Admin has the basic responsibility for label control, yard coordination, and administrative functions in support of the entire outbound (Shipping and Picking) operation. The Admin is also responsible for communicating issues to the outbound supervisors in a timely manner. Must have Excel Experience and be computer literate.

Label Control:

• Prepare, distribute, and reprint all labels for carton/pallet pickers daily in a fair and consistent manner.
• Maintain a clear, consistent label flow to allow pickers the opportunity to perform in a safe, accurate, and productive manner without issue or hindrance.
• Track and document all labels given out.

Yard Coordination:

• Utilize Y/WMS system to communicate outbound pulls and plugs to yard drivers on a daily basis.
• Assist supervisor to ensure trailer is properly chocked and green light is active before trailers are moved or loading begins.

Administrative Functions:

• Complete computer data entry required for shipments.
• Issue seals to loaders and verify accurate, pertinent information (seal number, trailer number, store number, etc.) in order to prepare Bills of Lading for all completed outbound loads.
• Schedule LTL carriers for pickup (site specific), print work assignments for replenishment drivers, document and file all outbound related paperwork in a neat and orderly fashion.
• Multitask and work with a high sense of urgency in the performance of all duties.
• Assist outbound supervisors with compiling and tracking downtime sheets as required.
• Provide service and adhere to professional etiquette when communicating with members of management, peers, customers, and visitors.

Safety, Sanitation, Security:

• Maintain a clean, neat, and orderly work area.
• Assist in maintaining the security of the warehouse.
• Ensure all seals and sensitive documents are properly secured when not in use.
• Distribute and collect tools and equipment (RF guns, bolt cutters, etc.) to associates and report issues to outbound supervisors in a timely manner.
• Conduct operations in a manner which promotes safety and in accordance with OSHA and MSDS Standard.

Other Duties: Safe use of powered equipment, RF scanners, computers, and printers; follow company policies, guidelines, and ISO procedures; exposure to varied environmental conditions; repeated heavy lifting over 25 pounds; repetitive motion activities; perform other duties as assigned and overtime if dictated by business.

Education and/or

Experience:

• Must have a high school diploma or general education degree (GED).
• 1-3 years’ experience working in inventory control or warehouse administration.

Certificates, Licenses, Registrations or Professional Designations: None

Other: Must be able to work in unregulated temperatures within the warehouse during warmer and colder months ranging from mild to moderate.

Computer

Skills:

• Intermediate computer skills.
• Proficient with RF scanners and MS Office applications.

Language

Skills:

English (reading, writing, verbal)

Mathematical

Skills:

Basic to intermediate level to verify quantities of product, count inventory, or perform other duties associated with handling, storing, and distributing client products.

Other: Strong attention to detail accuracy and accomplish job tasks in a timely manner; ability to perform duties with minimal supervision; ability to adapt to change and thrive in a fast-paced environment; effective communication skills.

• 1-2 years’ experience working in a warehouse/logistics/distribution environment.
• 1-2 years’ experience working with Warehouse Management Systems (WMS).

• Occasional bending, walking, standing, sitting, ability to lift/carry and push/pull 11-20 pounds; reach above shoulder, squat, or kneel.

The employee rarely is exposed to fumes or airborne particles, toxic or caustic chemicals. Noise level in the work environment is usually low to moderate.

To perform this…