Window Dispatcher

About Transdev:

Based near Chicago, Transdev is North America's largest private‑sector operator of multiple transit modes, including bus, rail, streetcar, paratransit, and shuttle services. Transdev is committed to being the trusted partner of cities and transit authorities through quality execution and innovations in mobility. Its parent company, Transdev Group, is a leading global operator and integr of mobility operating in 17 countries and provides passengers every day the freedom to connect to what they care about in their cities.

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Assist in driver sign‑in and shift end, coordinating vehicle and other equipment assignments, in accordance with contractual obligations and company policies and procedures. Communicate clearly, professionally and in a timely manner with company employees. Represent the company to its customers and the public in a professional and courteous manner.

The payrate for this position is $23.55/Hour.

Pay rate range: $23.55 - $24.25 (Union Collective Bargaining Agreement Payscale). Starting pay $23.55 with progression to $24.25 over 1 year.

• Vacation: up to 14 days per year
• Paid Sick Leave: 48 hrs annually
• Medical, dental and vision benefits
• Paid time off
• Paid sick time
• Paid holidays
• 401k or similar retirement plan

Benefits may vary depending on location policy. The above represents the standard Corporate Policy.

• Provides manifests to drivers upon report; assign vehicles, radios and other equipment
• Accurately record driver shift start and end through VDS, Trapeze and/or any other designated programs or procedures
• Coordinate vehicle needs and availability with maintenance, road supervisors and operations
• Monitor stand by drivers; coordinate with Dispatch for their need and potential assignment to routes; relieve from duty when not required
• Coordinate with Dispatch to fill open runs or make driver or trip reassignments to ensure timely service
• Maintains records, logs, and schedules of driver assignments and reporting status
• Sign drivers out at the end of their shifts; account for all equipment issued, review manifest and prepare and report information as required
• Accurately prepares reports on all activities occurring during their shifts or as requested
• Follows rules and regulations of the Company; follows instructions of management and supervisors
• Adheres to all regulations related to the Americans with Disabilities Act (ADA)
• Handles passengers’ personal property left on vehicles in accordance to Lost and Found procedures
• Communicates with Dispatchers, Scheduling, Reservations, Operations to ensure service provision
• Maintain confidentiality of passengers’ information
• Perform trip editing and/or VDS editing if assigned
• Perform dispatch clerical functions as relief
• Other duties as required.

• High school diploma or equivalent, such as GED, required

• One to two years of dispatch and/or customer service experience preferred

• Ability to organize logical and efficient schedules and routes and adapt to changes
• Ability to read, comprehend and understand a map
• Ability to read, understand, and interpret transit system operating rules, regulations, policies, phases and routes
• Ability to assist handicapped passengers when needed
• Working knowledge and proficiency with Microsoft Word, Excel and PowerPoint programs
• Strong written and oral communication skills
• Clear speech and pleasant phone demeanor
• Ability to use a multi-line phone system and handle multiple tasks concurrently
• Ability to interact professionally with internal and external customers on all levels and be able to work well with diverse groups