Veteran Services; SSVF - Case Manager Supervisor

WHO WE ARE

We are more than a nonprofit organization. We are a ministry of service that includes nearly 400 paid, professional employees dedicated to helping those in need to rebuild their lives and reach their full potential. Founded locally in 1911, the Northern California & Northern Nevada affiliate of Volunteers of America (VOA-NCNN) is one of the largest providers of social services in the region, operating more than 40 programs including housing, employment services, substance abuse, and recovery services to families, individuals, veterans, seniors, and youth.

In fact, VOA-NCNN provides shelter or housing to over 3,500 men, women, and children every night.

To change individual lives, instill hope, increase self-worth and facilitate independence through quality housing, employment, and related supportive services. Volunteers of America Northern California & Northern Nevada inspires self-sufficiency, dignity, and hope by providing critical health and human services to thousands of vulnerable individuals and families across Northern California & Northern Nevada.

VOA-NCNN, a Certified Great Place to Work, is recruiting for a full‑time Case Manager Supervisor for our SSVF team. Funded by the U.S. Department of Veterans Affairs, the Supportive Service for Veteran Families (SSVF) program provides supportive services to very low‑income Veteran families living in or transitioning to permanent housing.

The program offers eligible Veterans and their families:

• Case Management
• Transportation Services
• Child Care Services
• Rental Assistance
• Resources and Referrals

Full‑time employees (working 30 or more hours a week) are eligible for a benefits package that includes paid holidays, vacation, sick pay, health, dental, vision, life, and short‑term disability insurance coverage.

This position is responsible for providing oversight into all case management functions within the SSVF program as well as supervising the Case Managers and Health Care Navigator. This includes performing audits, conducting case conferences, and the development of a case management plan to assist SSVF participants in developing the skills necessary to get stabilized in permanent housing. The position also participates in housing related events for the SSVF program.

• Responsible for performing daily work requirements to achieve established objectives of the department.
• Develop and maintain positive relationships with landlords, in conjunction with the Case Managers.
• Provide records and services in compliance with SSVF policies, regulatory and funding source requirements.
• Plan and assign work for case managers.
• Lead in annual audit preparation for SSVF grant compliance.
• Maintain positive relationships with program clients, Volunteers of America staff, the Veterans Administration, and all community service agencies.
• Maintain New Org database and client files to meet grant requirements.
• Provide crisis management as needed.
• Complete all discharge paperwork in a timely fashion.
• Assist with Outreach events and activities.
• Participate in Volunteers of America and outside training sessions.
• Perform duties as assigned by the Program Director.
• Responsible for SSVF case managers’ assistance/administrative duties.
• Assure a safe, non‑judgmental environment for the clients.
• Maintain positive, professional relationships with clients and staff.
• Participate in agency and outside training sessions.
• Regularly update SSVF Policies and Procedures Manual and staff with changes.
• Voucher/bus pass acquisition and distribution.
• Work directly with SSVF Case Managers – case concerns, trainings, unity of files.
• Review SSVF recertification paperwork quarterly or when participant status changes.
• Review Housing Stabilization Plan that meets the client’s goals and assists in fulfilling the plan.
• Provide resource information and appropriate case planning.
• Record keeping and communication.
• Maintain files on each participant which will include all SSVF eligibility information, short‑ and long‑term plans to maintain and improve self‑sufficiency. Document progress and assistance in removing obstacles to set goals. Provide routine…